OUSMAN SANNEH
Everett,WA
Summary
A seasoned Food & Beverage Manager at Badala Park Hotel, I excelled in elevating customer satisfaction through innovative menu options and safety protocols. Skilled in food presentation and adept at employee supervision, my leadership significantly improved service quality. My proactive approach and ability to anticipate guest needs underscore my commitment to excellence in customer service.
Overview
25
25
years of professional experience
Work History
Food & Beverage Manager
Badala Park Hotel
09.2020 - 06.2024
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Maintained highest standards for beverage quality and service.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Oversaw food preparation and monitored safety protocols.
Cashier
Badala Park Hotel
01.2010 - 09.2020
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Waiter
Badala Park Hotel
10.1999 - 01.2010
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Processed orders and sent to kitchen employees for preparation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Education
Arts
Gambia High School
Banjul The Gambia06.2001
Skills
- Food and beverage operations
- Food presentation
- Beverage making
- Employee supervision
- Customer service
- Safe food handling
Timeline
Food & Beverage Manager
Badala Park Hotel
09.2020 - 06.2024
Cashier
Badala Park Hotel
01.2010 - 09.2020
Waiter
Badala Park Hotel
10.1999 - 01.2010
Arts
Gambia High School
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