Hi, I’m
O. Isatu Sow
Laurel,MD
Summary
Highly motivated professional known for a proactive approach and strong collaboration skills. A self-starter who takes initiative and thrives in independent work settings, while also excelling in team environments. I have a proven track record of delivering exceptional results through my proactive mindset and ability to work effectively with others. With a natural inclination for taking ownership and driving projects to success, I consistently demonstrate my commitment to achieving outstanding outcomes. Additionally, my multilingual abilities allow me to effectively communicate and connect with diverse individuals and contribute to a more inclusive work environment.
Overview
12
years of professional experience
Work History
Uber Eats
Delivery Driver
01.2022 - Current
Job overview
- Completed on-time deliveries by choosing the best and most efficient routes.
- Delivered food to customer doorsteps and business offices.
- maintained an upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Anne Arundel County
Customer Service Representative
02.2014 - 01.2018
Job overview
- Utilizes Munis, Mainframe, or County/State sites to provide the public information regarding real estate taxes, water and sewer bills, front foot assessments, and personal property taxes
- Process mail by writing letters/emails, updating files, and preparing duplicate bills
- Receives and responds to telephone calls using cisco phone system
- Resolve customer issues by assessing their needs, identifying results-oriented options, and providing effective solutions to address their needs
- Maintains records, files, and correspondence, and completes all follow ups, and rereads in process customer’s requests
- Process deeds for the public by researching and certifying that all appropriate outstanding balances are paid.
DONEM CARGO
Office Manager
01.2012 - 06.2013
Job overview
- Manages daily business operations, including delivering stellar customer service, processing payments, preparing cargos for shipping, managing inventory, depositing cash receipts, and maintaining cash flow to facilitate operations
- Resolve customer issues by assessing their needs, identifying results-oriented options, and providing effective solutions to address their needs
- Prepares, maintains, and tracks international shipments, while adhering to aviation safety guidelines
- Collaborates with shipping vendors to identify and correct shipping errors.
SHEEP GATE CHRISTIAN COUNSELING
Administrative Assistant
10.2011 - 10.2012
Job overview
- Provides administrative support and manages all practice correspondence, including explanation of benefits, claims payments, internal and external communications
- Utilizes Psyquel billing/scheduling system to manage billing, insurance claims, and schedule and maintain patients' appointments
- Complies with HIPAA regulations regarding proper classification, sorting, and filing of patients' medical records
- Serves as practice liaison for insurance companies, verifying benefits and obtaining pre-authorizations
- Collects copayments, managed all phone calls, and purchased office inventory
- Identifies and corrected insurance claims errors and entered all receivables into QuickBooks
- Achieves 100% reduction in receivables backlog within three months.
Education
American InterContinental UniversitySchaumburg, IL
BBA from Finance
12.2022
University Overview
- Dean's List
Skills
- Communication and Interpersonal Skills
- Office Support/Administration
- Problem Resolution
- Needs Assessment
- Basic knowledge of County and State Tax and utility, laws, codes, and regulations(MD)
- Customer Service
- Time Management
- Receivables Management
- Reporting
- Excel, Microsoft Word, PowerPoint, Munis, DPM, County/ State Websites, Mainframe, Cisco Phone System, Gmail, Micro Fiche, Psyquel Web-based Medical Billing/Scheduling System,
- QuickBooks, TeleCheck, Internet Savvy, NextGen Medical Billing
- Retail Logistics
Timeline
Delivery Driver
Uber Eats
01.2022 - Current
Customer Service Representative
Anne Arundel County
02.2014 - 01.2018
Office Manager
DONEM CARGO
01.2012 - 06.2013
Administrative Assistant
SHEEP GATE CHRISTIAN COUNSELING
10.2011 - 10.2012
American InterContinental University
BBA from Finance
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