Ousmane Sylla
Denver,United States
Overview
16
16
years of professional experience
Work History
UBER DRIVER
Uber
Denver, CO
09.2016 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Internship Student
University Hospital Colorado
Denver, CO
03.2015 - 08.2016
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
Customer Service Associate
Payless Rental Car AVIS BUDGET
Denver, CO
05.2012 - 09.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Resolved concerns with products or services to help with retention and drive sales.
EVS Supervisor
Ameristar Casino Resort Spa
Black Hawk, CO
02.2008 - 05.2012
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Worked with front desk to respond promptly to all guest requests.
Medical Office Assistant
University Hospital Colorado
Denver, CO
06.2009 - 04.2012
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
Education
Master of Science - Health Administration
Independence University
Salt Lake City, UT07.2016
Bachelor of Science - Health Administration
Independence University
Salt Lake City, UT07.2014
Associate of Applied Science - Health Management And Clinical Assistance
Anthem College - Bryman School
Phoenix, AZ07.2010
Bachelor of Arts - Law Enforcement Administration
UNIVERSITY OF CHEIKH ANTA DIOP
SENEGAL DAKAR09.2006
Skills
- Loading and Unloading
- Route Logs
- Valid Driver's License
- Customer Rapport
Languages
Arabic
French
Full Professional
WOLOF
Native or Bilingual
English
Full Professional
Timeline
UBER DRIVER
Uber
09.2016 - Current
Internship Student
University Hospital Colorado
03.2015 - 08.2016
Customer Service Associate
Payless Rental Car AVIS BUDGET
05.2012 - 09.2013
Medical Office Assistant
University Hospital Colorado
06.2009 - 04.2012
EVS Supervisor
Ameristar Casino Resort Spa
02.2008 - 05.2012
Master of Science - Health Administration
Independence University
Bachelor of Science - Health Administration
Independence University
Associate of Applied Science - Health Management And Clinical Assistance
Anthem College - Bryman School
Bachelor of Arts - Law Enforcement Administration
UNIVERSITY OF CHEIKH ANTA DIOP
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