Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Oussama El Joundi

Orlando,FL

Summary

Dynamic, results-driven professional with a wealth of sales and customer service expertise, most notably from Wyndham. demonstrated exceptional coordination and collaboration in increasing sales conversion rates and improving client happiness and loyalty. Proven ability to handle cash and solve problems, consistently producing favorable results in hectic settings.
possessing excellent people skills, an innate ability to relate to clients, and a desire to grow in a sales setting. contributes knowledge of customer engagement tactics and sales tactics. In the [Desired Position] role, you are prepared to apply and hone your organizational and communication skills.
developed abilities in hectic retail settings, prepared to go into a new field. shows a remarkable ability to establish a connection with clients and promote constructive conversations. devoted to using these transferable talents in a dynamic, team-oriented environment.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Wyndham
06.2022 - 10.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Front Desk Receptionist

Westgate Lakes Resort & Spa
01.2023 - 04.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Completed data entry and filing to keep records updated for easy retrieval.

Front Desk Agent

Walgreens
05.2024 - 08.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Collected room deposits, fees, and payments.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Trained new staff members in customer service.

Sales Associate

Fidelity Insurance Services
10.2024 - 11.2024
  • Developed strong relationships with repeat clients, leading to increased loyalty.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

Education

Bachelor of Arts - Business Administration

Al Akhawayn
Morocco

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Cash handling
  • Money handling
  • Flexible schedule
  • Cash register operation
  • Cash handling accuracy
  • Client service
  • Sales expertise

Languages

Arabic
Native or Bilingual
English
Full Professional
French
Full Professional

Interests

  • Music
  • Gym Workouts
  • Volunteering
  • I enjoy helping others and giving back to the community
  • Food Tourism
  • Woodworking
  • Fashion and Style
  • Photography
  • Adventure Travel
  • Volunteer Work
  • Swimming
  • Playing Sports

Timeline

Sales Associate

Fidelity Insurance Services
10.2024 - 11.2024

Front Desk Agent

Walgreens
05.2024 - 08.2024

Front Desk Receptionist

Westgate Lakes Resort & Spa
01.2023 - 04.2023

Front Desk Receptionist

Wyndham
06.2022 - 10.2022

Bachelor of Arts - Business Administration

Al Akhawayn
Oussama El Joundi