Oussama Khoudi
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Successful at merchandising products and attracting loyal customers through personalized service. Understands customer needs and customizes sales approaches.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lounge Manager
The Attic Hookah Cafe
Brooklyn, NY
02.2020 - 02.2024
- Supervised staff in providing customer service to guests.
- Maintained accurate records of sales transactions, employee timecards, expenses.
- Provided training and guidance to new employees on proper operation procedures.
- Collaborated with vendors to ensure timely delivery of goods and services.
- Resolved customer complaints in an efficient manner while maintaining excellent customer relations.
- Developed and maintained a high level of cleanliness and sanitation standards in all areas of the lounge.
- Ensured compliance with all health and safety regulations within the lounge.
- Monitored inventory levels and ordered supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Sales Assistant/Social Media Content Creator
La Moda Lush Boutique
Brooklyn, NY
09.2020 - 12.2024
- Assisted in creating displays to promote products.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Resolved customer complaints in a timely manner.
- Informed customers about current promotions and discounts.
- Provided excellent customer service to clients in person and over the phone.
- Maintained records related to sales for store management.
- Brainstormed ideas for new video concepts and stories.
- Reviewed user feedback and comments to improve content quality.
- Researched trending topics related to target audience.
- Used social media to engage consumers, respond to questions or complaints and promote company initiatives.
- Processed special orders for out-of-stock items when necessary.
- Responded promptly to customer queries on social media accounts.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
Education
High School Diploma -
Mohamed Mazzari
Algiers, Algeria 06-2019
Skills
- Visual Merchandising
- Processing payments
- Complex Problem-Solving
- Customer Assistance
- Organization
- Multitasking
- Self Motivation
- Goal-Oriented
- Teamwork and Collaboration
- Professionalism
- Creative Thinking
- Time Management
- Adaptability
- Team Leadership
- Marketing
- Sales Techniques
Certification
- Algerian Cabin Crew Academy Certificate
- Food Protection Certificate
Languages
English
Professional
Arabic
Professional
French
Professional
Spanish
Elementary
References
References available upon request.
Timeline
Sales Assistant/Social Media Content Creator
La Moda Lush Boutique
09.2020 - 12.2024
Lounge Manager
The Attic Hookah Cafe
02.2020 - 02.2024
High School Diploma -
Mohamed Mazzari
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