Oussama Ouazzani Chahdi
Chicago,IL
Overview
3
3
years of professional experience
Work History
Busser
The Lobby
Chicago, IL
01.2024 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
Bell Attendant
The Peninsula Chicago
Chicago
08.2022 - 01.2024
- Contributed to hotel safety standards by reporting any suspicious activity or security concerns to management immediately.
- Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
- Supported event set-up and tear-down efforts as needed, contributing to successful functions held at the hotel.
- Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
- Upheld a professional demeanor even in high-stress situations, ensuring that guests always felt valued and well-cared for during their stay.
- Developed rapport with repeat clientele through attentive service tailored to individual preferences over multiple visits.
Trump Hotel Chicago
Housekeeping
Chicago
06.2021 - 08.2022
- Demonstrated attention to detail through meticulous dusting of surfaces, vacuuming floors, and polishing fixtures within rooms and common areas.
- Provided exceptional customer service when interacting directly with guests during room cleaning or responding to special requests.
- Enhanced motel cleanliness by thoroughly cleaning guest rooms, bathrooms, and common areas.
- Assisted in training new team members on proper cleaning techniques, ensuring consistency in service quality across the motel.
Banquet Houseperson
The Langhan
Chicago, IL
05.2021 - 08.2022
- Provided thorough pre-event walkthroughs, ensuring client satisfaction with room setups and arrangements.
- Adhered to strict timelines for event setup and breakdown, ensuring punctuality and reduced downtime between functions.
- Collaborated with team members to ensure seamless execution of all event components, leading to positive guest feedback.
- Streamlined communication between departments involved in banquet operations, fostering a collaborative work environment that enhanced overall efficiency.
Languages
Arabic
Native or Bilingual
Spanish
Professional Working
English
Professional Working
Timeline
Busser
The Lobby
01.2024 - Current
Bell Attendant
The Peninsula Chicago
08.2022 - 01.2024
Trump Hotel Chicago
Housekeeping
06.2021 - 08.2022
Banquet Houseperson
The Langhan
05.2021 - 08.2022