Outhman Humieda

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.

As a part of my business psychology module at the University of Kent, worked with a small group of students to present solutions to HR GO, a British recruitment agency

• Designed and presented methods backed with psychological & market research to improve employee retention to HR leaders of HR GO.
• Encouraged interpersonal relationships and team-building exercises to increase sense of belonging
• Aimed to reduce employee turnover rate by emphasizing and improving staff development and job security, a difficult area to focus on during the pandemic.

Managed an afterschool club with a teacher intended to look after other teachers’ children while their parents finished working. Children ages ranged from approximately 7-13

• Developed creative and engaging activities to foster a positive learning environment
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Facilitated learning through play, stories and outdoor activities for successful child outcomes.