OUTTAMA ( GEE) FONGVONGSA
Cerritos,CA
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
26
26
years of professional experience
Work History
Manufacturing Support Technician 2
Philips
03.2017 - 07.2025
- Managed inventory of hardware components for timely replacement or repair as needed.
- Trained users on how to operate components and systems.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased customer satisfaction ratings.
- Configured hardware, devices, and software to set up work stations for employees.
Productions Assembly Leads
Phillips
10.2013 - 02.2017
- Checked production goods and reported deficiencies.
- Supervised 18-20 workers and coordinated daily work activities.
- Filed all documentation correctly and efficiently.
- Created labels and packaging using label making software and label machines.
- Conducted final inspection after completing work to check installation and identify any concerns.
Quality Assurance Tester
Entegris
02.2009 - 08.2013
- Improved software quality by designing and executing comprehensive test plans and test cases.
- Streamlined defect tracking procedures for improved communication between QA and development teams.
- Researched and applied new products and methodologies for integration into [Type] quality assurance testing.
- Identified defects in software products through thorough testing and verification processes.
Hearing Aid Technician
STARKEY
01.2005 - 01.2009
- Assembled hearing aids including wiring/soldering, surface/planer, caser and finalization; verified functionality/quality
- Prepared shell and plate for wiring; soldered wire size of a hair under a microscope according to blue-print diagrams
- Checked sound quality of hearing aids and made adjustments to alleviate oscillating or squealing
- Conducted regular quality control checks on all hearing aids stock ensuring consistent performance levels were maintained.
- Participated actively in team meetings, sharing insights and ideas for improving patient care and satisfaction.
Electronics Technician
ADC Telecommunication
01.2000 - 01.2003
- Assembled and tested electronics device systems; operated test equipment
- Soldered/de-soldered through-hole and surface mount components; reworked circuit assemblies
- Took direction from engineers/technical personnel in the development or manufacture of products or assemblies
Education
No Degree - Electronic Technology
Dunwoody College of Technology
Minneapolis, MNDiploma - General Studies
Kennedy High School
01.1993
Skills
- Troubleshooting abilities
- Repair skills
- User training
- Software installation
- Software updates
- Equipment troubleshooting
- Issue resolution
- Product testing
- Hardware repair
- Application support
- Workflow coordination
- Machine operation
Timeline
Manufacturing Support Technician 2
Philips
03.2017 - 07.2025
Productions Assembly Leads
Phillips
10.2013 - 02.2017
Quality Assurance Tester
Entegris
02.2009 - 08.2013
Hearing Aid Technician
STARKEY
01.2005 - 01.2009
Electronics Technician
ADC Telecommunication
01.2000 - 01.2003
Diploma - General Studies
Kennedy High School
No Degree - Electronic Technology
Dunwoody College of Technology
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