Ovawna Harvey
Albany,GA
Summary
Dynamic and results-oriented professional with a proven track record at Sonic, adept in food safety awareness and building rapport. Excelled in enhancing customer satisfaction through meticulous order accuracy and effective complaint handling. Demonstrated flexibility and a quick learning ability, streamlining service processes to boost efficiency. Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
2
2
years of professional experience
Work History
Carhop Server
Sonic
Albany, GA
02.2024 - 12.2024
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Served food and beverages to patrons and confirmed complete orders.
- Maintained cleanliness and organization in the work area, ensuring a hygienic environment.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
- Restocked kitchen supplies by rotating food according to dates and health guidelines.
- Prepared checks, itemizing total meal costs and taxes.
- Reported issues with customers and orders to supervisors.
- Ensured order accuracy and completeness before delivering to customers.
- Handled customer complaints with professionalism, aiming for immediate resolution.
- Ensured that all orders were accurate and complete before serving them to customers.
- Answered product and order questions accurately and professionally.
- Completed orders by making specialty shakes and ice cream desserts.
- Collaborated with team members to streamline service and reduce wait times.
Package Handler
FedEx
Pooler, GA
02.2023 - 08.2024
- Braced, padded and supported items in packages to prevent shifting and damages.
- Resolved conveyor system issues by clearing jams and blockages.
- Packed boxes and stock using organizational guidelines.
- Assembled containers or crates for large shipments using hand tools and power tools.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Stacked boxes onto pallets in an efficient manner.
- Checked all outgoing shipments to ensure accuracy of contents.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Communicated effectively with supervisors regarding any logistical issues.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Reported any lost or damaged items to supervisors immediately upon discovery.
Education
High School Diploma -
Jobcorps
2000 Turner Job Corps Rd Albany GA 3170504-2023
Skills
- Salesmanship
- Personal hygiene
- Energy and enthusiasm
- Menu design
- Building rapport
- Promoting specials
- Memory retention
- Handling complaints
- Order accuracy
- Flexibility
- Food safety awareness
- Quick learner
- Carrying trays
- Food preparation assistance
Timeline
Carhop Server
Sonic
02.2024 - 12.2024
Package Handler
FedEx
02.2023 - 08.2024
High School Diploma -
Jobcorps
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