Summary
Overview
Work History
Education
Skills
Timeline
Generic

OVERLAND A. AFO

West Valley City

Summary

Compassionate and attentive caregiver with a strong ability to connect with clients and support their daily living activities. Skilled in managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans are in place. Experienced in providing empathetic care to individuals in need.

Overview

21
21
years of professional experience

Work History

Caregiver

Acumen Fiscal Inc.
11.2003 - 06.2024
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.


  • Assisted clients with activities of daily living, promoting independence and quality of life.


  • Built strong relationships with clients to deliver emotional support and companionship.

Customer Care Rep

Harland Clarke
07.2012 - 11.2012
  • Responded to customer needs through competent customer service and prompt problem-solving.


  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.


  • Navigated multiple computer systems and applications to find information.

Front Desk Receptionist

Humanitarian Center The Church of Jesus Christ of Latterday Saints
02.2010 - 08.2011
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.


  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.


  • Scheduled, coordinated and confirmed appointments and meetings.


  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Customer Service Representative

Deseret Book Call Center
10.2007 - 05.2008


  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.


  • Responded to customer requests for products, services, and company information.


  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Horizonte High School
Salt Lake City, Utah
05.2010

Skills

  • Effective time management
  • Analytical problem-solving
  • Considerate interpersonal skills
  • Patient relationship management

Timeline

Customer Care Rep

Harland Clarke
07.2012 - 11.2012

Front Desk Receptionist

Humanitarian Center The Church of Jesus Christ of Latterday Saints
02.2010 - 08.2011

Customer Service Representative

Deseret Book Call Center
10.2007 - 05.2008

Caregiver

Acumen Fiscal Inc.
11.2003 - 06.2024

High School Diploma -

Horizonte High School

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