Ovet Villanueva
Bronxville,NY
Summary
Service-oriented Concierge with five years of hospitality experience and a stellar guest satisfaction record. Adept at managing guest experiences, responding quickly to guest needs, and using effective communication between departments. Able to function well in high-stress environments with professionalism and courtesy. Adept at working in coordination with management at all times.
Overview
10
10
years of professional experience
Work History
Taquero
Taco Mahal Josan&Josan Inc
01.2016 - 10.2025
- Assisted customers with product selection and inquiries to enhance overall shopping experience.
- Managed cash register operations, ensuring accurate transactions and customer satisfaction.
- Trained new staff on company policies, product knowledge, and customer service techniques.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Developed product displays to promote sales and optimize customer engagement within the store layout.
- Resolved customer complaints effectively, fostering loyalty and repeat business through exceptional service.
- Built relationships with customers to encourage repeat business.
EVS
Memorial Sloan Kettering
09.2023 - 06.2024
- Cleaning: Keeping work areas clean, sanitary, and aseptic
- Disinfecting: Disinfection of walls, floors, furnishings, and surfaces
- Waste management: Collection and disposal of waste and contaminated materials
- Supply restocking: Restocking cleaning and linen carts, as well as other supplies and inventory
- Facility maintenance: Other facility maintenance activities, such as scrubbing, mopping, polishing, and making beds
- Biohazard handling: Handling biohazards, such as blood, feces, urine, and other bodily fluids
- Reporting: Reporting unsafe work to the Director of Facilities/Support Services
Concierge
Taylor Vose
10.2022 - 12.2023
- Responded to guest requests for special arrangements or services, such as transportation arrangements and reservations.
- Remained courteous, patient, and professional under any circumstance.
- Gathered, summarized, and provided information to guests about surrounding area amenities and activities.
- Issued confirmation calls and reminder phone calls as necessary.
Front Desk Clerk
Adams & The Toll Brothers
03.2021 - 06.2022
- Registered and processed all guests, including both incoming outgoing guests.
- Maintained company policies and procedures to ensure consistency of guest experiences.
- Dispatched calls, submitted room service requests, made wake-up calls, and acted as main point of contact for all guest needs.
Education
GED -
Bronx Compass
South BronxSkills
- Fast Learner
- Leadership Skills
- Problem Solving Skills
- Excellent Communication
- Conflict Resolution Skills
- Outstanding Hospitality Skills
- Multitasking Skills
- Strong Organizational Skills
Accomplishments
- Supervised team of 10 staff members.
Timeline
EVS
Memorial Sloan Kettering
09.2023 - 06.2024
Concierge
Taylor Vose
10.2022 - 12.2023
Front Desk Clerk
Adams & The Toll Brothers
03.2021 - 06.2022
Taquero
Taco Mahal Josan&Josan Inc
01.2016 - 10.2025
GED -
Bronx Compass