Ovi Stephenson

• Cook
• Server Assistant/ Host
• Cashier

As a Cook:

• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Supported kitchen staff training and development, leading to increased productivity and efficiency.
• Developed and maintained clean and organized kitchen workspace, setting standard for team.
• Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
• Managed opening and closing shift kitchen tasks.

As a Server Assistant/Host:

• Greeted customers warmly to provide exceptional customer service.
• Bussed tables between courses and load and unloaded trays to expedite tasks.
• Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
• Delivered customer orders promptly and with attention to accuracy and satisfaction.
• Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
• Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
• Maintained clean, safe and organized work environment to safeguard servers and patrons.
• Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
• Communicated customer needs clearly to kitchen staff for fast, accurate orders.
• Answered customer questions about hours, seating, and menu information.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
• Welcomed customers and helped determine their needs.

As a Cashier:

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

• Sales Associates

As a Sales Associate:

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Managed inventory to ensure product availability, contributing to uptick in sales.
• Managed efficient cash register operations.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Performed cash, card, and check transactions to complete customer purchases.

• Baker
• Trainer

As a Baker:

• Complied with health and safety codes to protect staff and customers.
• Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
• Collaborated with team members to complete tasks and maintain smooth running of bakery.
• Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
• Operated cash registers and processed payments accurately.
• Maintained accurate inventory of baking supplies and ingredients.
• Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
• Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
• Created appealing displays to showcase products in bakery.

As a Trainer:

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Enhanced trainee engagement through interactive workshops and hands-on activities.