Ovik Kog
Riviera Beach
Summary
Efficient Auto Parts Manager who skillfully applies extensive knowledge of auto parts and basic vehicle maintenance on various makes and models. Adept at quickly identifying problems with various parts. Proficient at dealing with customers troubleshooting and resolving service issues.
Overview
18
18
years of professional experience
Work History
Assistant Service Manager, Service Advisor
Schumacher VW
06.2023 - Current
Took care of service requests from customers, ensured highest quality of work. Assisted Service manager with overall management of the service department. Handled problematic clients. Dispatched repair orders for the main line shop.
Service Advisor
Schumacher VW
01.2020 - 06.2023
Took care of service requests from customers, ensured highest quality of work. Assisted Service manager with overall management of the service department. As a result I was promoted to a Assistant Service Manger position while keeping Service Advisor duties.
Service Manager
Toyota Center Tegeta
12.2014 - 06.2015
Managed all functions of service department for the dealership that included direct management of the service advisors, technicians and entire parts department, all in all 60 employees.
Was responsible for meeting monthly revenue targets and customer satisfaction.
Maintained up-to-date knowledge of product and service changes.
Service Adviser
Porsche Centre Tbilisi, Tegeta Premium Vehicles Ltd
08.2012 - 12.2014
Took care of service requests from customers, ensured highest quality of work and training of technicians.
Assisted Service manager with overall management of the service department as well as maintenance of the parts department automation systems.
As a result I was promoted to a sister dealership as a Service Manager.
Parts Department Manager
Tegeta Motors
08.2010 - 08.2012
Managed parts stock, ordering and restocking. Researched alternate suppliers for OEM parts as a result improved profits and customer satisfaction.
Driving Instructor and Event Organizer
Georgian National Automobile Federation
01.2007 - 08.2010
Organized trainings, competition events and performed instructor duties.
Education
Bachelor of Science - Economics
Moscow State University of Economics in Tbilisi (MESI)
Tbilisi, Georgia2008
Skills
- Wide range of experience installing and selling auto parts and efficiently dealing with a variety of customer service matters
- Ability to perform initial diagnostic evaluations and assess vehicle issues
- Capable of issuing invoices and producing profit and loss statements
- Office Level computer skills: MS-Word, Excel, eMail, Calendar, PowerPoint, CDK Global, etc
- Capable of multitasking while maintaining high quality standards
- Quick Learner, have mastered various proprietary automation software systems
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Office organization
- Oral and writing communication
- File organization
- Sensitive information handling
- Work prioritization
- Issue handling
- Document management
Languages
English, Russian, Armenian, Georgian
Timeline
Assistant Service Manager, Service Advisor
Schumacher VW
06.2023 - Current
Service Advisor
Schumacher VW
01.2020 - 06.2023
Service Manager
Toyota Center Tegeta
12.2014 - 06.2015
Service Adviser
Porsche Centre Tbilisi, Tegeta Premium Vehicles Ltd
08.2012 - 12.2014
Parts Department Manager
Tegeta Motors
08.2010 - 08.2012
Driving Instructor and Event Organizer
Georgian National Automobile Federation
01.2007 - 08.2010
Bachelor of Science - Economics
Moscow State University of Economics in Tbilisi (MESI)
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