Owen Barry
Ashburnham,Massachusetts
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Greatwolf Lodge Hotel
Fitchburg, Massachusetts
04.2023 - 04.2024
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Kept accurate records of guest transactions.
- Processed payments accurately and efficiently.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Assisted with luggage handling for incoming guests.
- Addressed customer needs in a timely manner.
- Maintained cleanliness of lobby area at all times.
- Verified accuracy of room rates and other charges during check-in process.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Assisted with check-in and check-out procedures for guests.
- Provided excellent customer service while upholding company policies.
- Inputted guest information into computer system accurately and securely.
- Managed cash drawer responsibly throughout shift.
- Answered phones, responded to inquiries, and took messages.
- Ensured that all safety regulations were followed according to company standards.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests at check-in, providing information on various services within hotel.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Computed bills, collected payments and made change for guests.
- Input and confirmed reservations for guests.
- Kept records of room availability and guest accounts, manually or using computers.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Verified customer credit to establish payment method for accommodations.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Transmitted and received messages using telephones or telephone switchboards.
- Posted incidental charges to ledgers, manually or by using computers.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Scheduled reservations for groups and special events.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
Education
High School Diploma -
Fitchburg State University
Fitchburg, MASkills
- Information Protection
- Room assignments
- Report Generation
- Guest Relations
- Credit and cash payments
- Front Office Support
- Reservations
- Listening Skills
- Transaction Processing
- Front Desk Management
- Guest Services
- Conflict Management
- Customer Service
- Sales expertise
- Problem-solving skills
- Cash Handling
Accomplishments
- Deans List
- Graduated high school a year early
References
References available upon request.
Timeline
Front Desk Agent
Greatwolf Lodge Hotel
04.2023 - 04.2024
High School Diploma -
Fitchburg State University
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