Owen Brooker
Reston,VA
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be applied to enhance and contribute team performance and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lifeguard
Reston Association
05.2024 - 09.2025
- Seasonal position (May - September)
- Provided attentive customer service by assisting patrons with facility information, addressing concerns, and ensuring a safe and welcoming environment.
- Interacted professionally with pool guests, answering questions, resolving minor conflicts, and enforcing rules with clear and respectful communication.
- Monitored pool area to ensure safety and compliance with regulations.
- Responded promptly to emergencies and administered first aid as needed.
- Assisted in maintaining cleanliness and organization of aquatic facility.
Aquatic Attendant
Reston Association
05.2023 - 09.2023
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted in resolving customer inquiries promptly, ensuring high satisfaction levels.
- Maintained up-to-date knowledge of products and services to better assist customers.
- Assisted in maintaining cleanliness and organization of aquatic facilities and equipment.
Education
High School Diploma -
South Lakes High School
Reston, VA06-2027
Skills
- Strong communicator
- CPR and AED training
- Effective problem-solver
- Leadership qualities
- Patience and empathy
- Team collaboration
- Physical fitness
- Lifeguard certification
- First aid
Affiliations
South Lakes Football
Yuniverse Foundation
Certification
- First Aid/CPR Certified
- International Baccalaureate Middle Years Program Certification
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Lifeguard
Reston Association
05.2024 - 09.2025
Aquatic Attendant
Reston Association
05.2023 - 09.2023
High School Diploma -
South Lakes High School
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