Owen Caldwell
Warwick
Summary
Dynamic professional with strong customer relationship management skills. Experienced in training new staff and enhancing member satisfaction. Committed to delivering exceptional service and establishing lasting client relationships.
Overview
7
7
years of professional experience
Work History
Food Waiter
Brightview Senior Living
South Kingstown
02.2019 - Current
- Provided attentive service to residents during meals at senior living community.
- Communicated effectively with kitchen staff concerning order status updates or special requests from customers.
- Trained new waitstaff on service protocols and community standards.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Delivered food orders to tables promptly while ensuring accuracy of order.
General Manager of Sales
LA Fitness
Cranston
12.2025 - 06.2026
- Managed daily operations of sales department, including supervision of staff members.
- Managed client relationships to ensure satisfaction and repeat business opportunities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Trained new sales representatives on product knowledge and sales techniques.
- Collaborated with team to enhance member engagement and satisfaction.
- Resolved customer complaints regarding sales and service.
Education
Bachelor of Arts - Sports Management
Lasell University
Newton, MA05-2025
Skills
- Customer relationship management
- Customer engagement
- New account establishment
- Product knowledge
- Team collaboration
- Performance management
Affiliations
- Played Baseball throughout 4 years of high school and college. Worked effectively to work towards short- and long-term goals to ensure team success
Timeline
General Manager of Sales
LA Fitness
12.2025 - 06.2026
Food Waiter
Brightview Senior Living
02.2019 - Current
Bachelor of Arts - Sports Management
Lasell University