Owen Casto
Piqua
Summary
Dedicated Customer Service Professional with strong communication and problem-solving skills. Delivered exceptional support to customers, consistently exceeding performance metrics and enhancing store reviews. Committed to promoting positive team dynamics while assisting in training and onboarding new staff.
Overview
2
2
years of professional experience
Work History
Tailman
Jackson Tube
Piqua, OH
08.2025 - Current
- Stacking and organizing tubes in their proper locations
- Quality Control
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Care
Dunham's Sports
Piqua, OH
07.2024 - 05.2025
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
- Provided exceptional customer care by promptly resolving issues and answering questions related to loans, policies, and procedures.
- Assisted in training new hires on company policies, procedures, and customer care best practices, fostering a supportive team environment.
- Contributed to positive store reviews by delivering outstanding customer care consistently.
- Consistently met or exceeded team performance metrics, demonstrating strong leadership skills and commitment to excellence in customer care service delivery.
Education
Comp-Tia Computer Hardware -
Upper Valley Career Center
Piqua, OH05-2025
High School Diploma -
Hardin Houston
Houston, OH05-2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Problem resolution
- Verbal communication
- Decision-making
Timeline
Tailman
Jackson Tube
08.2025 - Current
Customer Care
Dunham's Sports
07.2024 - 05.2025
Comp-Tia Computer Hardware -
Upper Valley Career Center
High School Diploma -
Hardin Houston