Owen Castro
North Potomac,MD
Summary
Instructional service provider with administrative experience, customer service competencies and strong interpersonal skills. Personally managed sensitive information, safety protocols, and provided developmentally appropriate instruction for a diverse population. Reliable, organized, and very patient. Excellent communicator and collaborator. Motivated toward cultivating positive and inclusive environments while delivering exceptional service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Administrative Assistant
RMCI Tax Service
01.2025 - 04.2025
- Seasonal position, Tax Season
- Handled Personally Identifiable Information safely and securely.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered sensitive tax data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Swim Instructor
SwimLabs
03.2024 - 01.2025
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Taught people of all ages, ranging from four to 89 years old.
- Planned classes covering different skill levels to prepare students for basic and advanced swimming needs.
- Prepared equipment before each class class and stored items promptly after classes.
- Utilized effective record-keeping system for tracking customer information.
- Took notes strengths and weaknesses of each child in class to track progress.
- Implemented proper safety protocols and emergency response plans.
- Effectively collaborated outside of class time to ensure a tailored and engaging experience for every child.
Sailing Instructor
The Brendan Sailing Program
06.2024 - 07.2024
- Seasonal Position, Summer Job
- Maintained full safety and boating credentials.
- Completed pre- and post-season maintenance on boats and equipment.
- Documented daily class attendance, performance, weather, and other key details.
- Managed class of young sailors with disabilities.
- Created interactive activities to engage students and maximize learning.
- Monitored student progress and provided individualized instruction to meet student needs and goals.
- Optimized instruction based on student feedback and assessments of courses.
- Collaborated with colleagues to share ideas and resources to enhance student experience and success.
Education
High School Diploma -
Quince Orchard High School
Gaithersburg, MD05-2023
Skills
- Experienced with Microsoft Office applications
- Fast Learner
- Computer Skills
- Experience in team environments
- Resilient in dynamic environments
- Effective communication
- Scheduling
- Document organization
- Patience in challenging situations
Certification
- Lifeguard Certified
- CPR/AED Certified
- NASBLA Certified
- Sailing Instructor Level 1 certification
- Power boat Certified
Timeline
Administrative Assistant
RMCI Tax Service
01.2025 - 04.2025
Sailing Instructor
The Brendan Sailing Program
06.2024 - 07.2024
Swim Instructor
SwimLabs
03.2024 - 01.2025
High School Diploma -
Quince Orchard High School
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