Owen Cawthron

• Performed routine oil changes and fluid checks to ensure vehicle performance.
• Executed preventive maintenance tasks, enhancing vehicle longevity and reliability.
• Assisted technicians in diagnosing issues, improving workflow efficiency and service delivery.
• Maintained organized work area, adhering to safety standards and protocols.
• Utilized diagnostic tools for identifying lubrication system malfunctions effectively.
• Collaborated with team members to optimize service times and enhance customer satisfaction.
• Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
• Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Created monthly reports for senior management summarizing operational performance metrics.
• Coached, mentored and trained team members in order to improve their job performance.
• Create reports on loss prevention
• Find strategies to improve sales
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Monitored staff performance and addressed issues.
• Trained employees on additional job positions to maintain coverage of roles.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Oversaw daily operations, maintaining efficiency and quality standards.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Negotiated contracts and agreements with vendors and suppliers to reduce costs.
• Oversaw marketing initiatives, increasing brand awareness and sales.
• Facilitated team meetings and workshops to foster collaboration and share best practices.
• Established and monitored KPIs to evaluate performance and identify areas for improvement.
• Conducted performance evaluations, providing feedback and coaching for team development.
• Directed recruitment, hiring, and training of new staff members.
• Enhanced customer satisfaction through the development of a customer service excellence program.
• Streamlined communication channels, improving information flow and decision-making speed.
• Led a team of XX employees, ensuring high productivity and excellent customer service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Recruited and trained new employees to meet company needs.
• Reviewed completed work to verify consistency, quality, and conformance.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Assigned work and monitored performance of project personnel.
• Produced thorough, accurate and timely reports of project activities.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Analyzed business performance data and forecasted business results for upper management.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Proposed or approved modifications to project plans.
• Created and managed budgets for travel, training, and team-building activities.

• Greeted guests and provided menus.
• Provided excellent customer service to ensure satisfaction.

• Assisted in training new servers.
• Prepared drinks according to standard recipes.
• Took orders from customers accurately and in a timely manner.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Followed health safety guidelines when preparing and serving food products.
• Stayed informed about daily specials, new menu items, promotions.
• Greeted customers, answered questions and recommended specials to increase profits.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

• Maintained cleanliness and order of the grooming facility.
• Ensured proper care for all animals in the salon.
• Greeted customers, answered questions, and provided advice on pet care.
• Performed basic grooming services such as bathing, brushing, trimming nails, cleaning ears and teeth.
• Assisted head groomer with more complicated tasks such as clipping or scissoring pets' coats.
• Provided customer service to clients by answering phone calls and scheduling appointments.
• Adhered to safety protocols while handling animals during grooming sessions.
• Assisted in maintaining inventory of supplies necessary for daily operations.
• Cleaned up messes made by pets during grooming sessions using appropriate methods.
• Followed company policies related to safety and animal care standards at all times.
• Communicated with other staff members regarding any issues that may arise with customers or their pets.
• Bathed and groomed pets using gentle techniques.
• Played with dogs and cats to maintain socialization and reduce stress.
• Delivered excellent service to pet owners to drive repeat business.

• Relevant Coursework and Training Programs:
• Reliable employee
• IT skills
• Security monitoring
• Train and monitoring of employees
• Maintain positive customer relations
• Positive communication skills
• Up-selling
• Maintain machinery
• Handle chemicals

• MA Career Technical Institute Automotive Technician – 200 Hour Industry Training Program
• Hands-on experience working under the direction of Master Technicians
• Basic understanding of automobile systems, including general maintenance, oil changes, tire rotations, and fluid checks
• Training in automotive technology such as industry standard software, diagnostic equipment, and other areas

Certificates

-Certificate of Program completion

-Osha 10 hour industry safety course

-first Aid/Cpr

-Hot Works

-Toyota Training