Owen Claytor
Henrico,VA
Summary
Results-focused leader versed in building and leading high-performance restaurant teams. Decisive manager and experienced problem solver. Focused leader with 7.5 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Kitchen Director
Chick-fil-A White Oak Village
Henrico, VA
07.2020 - Current
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Identified team weak points and implemented corrective actions to resolve concerns
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Checked and tested foods to verify quality and temperature
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning
- Developed kitchen staff through training, disciplinary action and performance reviews
- Maximized quality assurance by completing frequent line checks
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
- Verified prepared food met standards for quality and quantity before serving to customers.
Executive Director
Chick-fil-A Parham Road
Henrico, VA
05.2015 - 07.2020
- Interacted positively with customers while promoting excellent customer service
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Led and directed team members on effective methods, operations and procedures
- Developed effective business plans to align strategic decisions with long-term objectives.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Actively participated in ongoing customer service programs to build sales and rapport in community
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Promoted business through participation in and sponsorship of community events
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Oversaw training of more than 100 team members.
- Reviewed and approved employee schedules and timesheets.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Set schedules for 100+ staff by planning and designating shifts and hours.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
Camp Counselor
Richmond Police Athletic League
Richmond, VA
04.2011 - 08.2013
- Taught a range of sport-specific skills in a clear, safe manner
- Established a safe play environment for the children
- Communicated openly with children\'s parents about daily activities and behaviors
- Encouraged children to be understanding of and patient with others.
Education
Bachelor of Arts - Business Administration And Management
Strayer University
09.2018 - 12.2021
Associates - Business Management
J Sargeant Reynolds Community College
01.2016 - 05.2018
High School Diploma - undefined
Douglas Southall Freeman Highschool
Skills
undefined
Accomplishments
- Oversaw back of house for 12-million-dollar operation
- Supervised team of 100 plus staff members.
Timeline
Kitchen Director
Chick-fil-A White Oak Village
07.2020 - Current
Bachelor of Arts - Business Administration And Management
Strayer University
09.2018 - 12.2021
Associates - Business Management
J Sargeant Reynolds Community College
01.2016 - 05.2018
Executive Director
Chick-fil-A Parham Road
05.2015 - 07.2020
Camp Counselor
Richmond Police Athletic League
04.2011 - 08.2013
High School Diploma - undefined
Douglas Southall Freeman Highschool
Similar Profiles
Owen ClaytorOwen Claytor
Kitchen Director at Chick-fil-A White Oak VillageKitchen Director at Chick-fil-A White Oak Village
Madelyn LinaresMadelyn Linares
Supervisor at Chick Fil-A, Stone Creek VillageSupervisor at Chick Fil-A, Stone Creek Village
Jacie SmithJacie Smith
Front of House Director at Chick-FIl-A, Carraway VillageFront of House Director at Chick-FIl-A, Carraway Village