Owen Copeland
Bradford,PA
Summary
Driven MIS and Economics student at Rochester Institute of Technology with 4+ years of professional experience across customer service, municipal operations, as well as hospitality. Proven ability to find effective solutions, strong interpersonal abilities, and analytical skills with an interest in business technology, data analytics, and business operations. Seeking an internship opportunity to apply academic knowledge while developing professional experience in MIS and business.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Grounds Maintenance Worker
Bradford City Water Authority
Bradford, PA
05.2026 - Current
- Operated landscaping tools to maintain grounds and enhance aesthetics.
- Followed safety protocols from the DEP to ensure a secure working environment.
- Collaborated with team members to complete landscaping projects efficiently.
- Maintained grounds through regular mowing, trimming, and landscaping activities.
- Operated power tools and equipment for efficient maintenance tasks.
Server /Managing Bartender
Togi's Family Restaurant
Bradford, PA
03.2022 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Efficiently managed multiple tables/task during peak hours, ensuring timely order delivery.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Trained new servers on restaurant policies, menu items, and best practices in customer service.
Ski Instructor
Holiday Valley Ski Resort
Ellicottville, NY
12.2023 - 03.2024
- Delivered personalized skiing instruction to diverse skill levels, enhancing students' abilities and confidence on the slopes.
- Implemented safety protocols and procedures, ensuring compliance with resort standards during lessons and activities.
- Developed engaging lesson plans tailored to individual needs, fostering a positive learning environment for all participants.
Education
Bachelor of Science - Management Information Systems & Economics
Rochester Institute of Technology
Rochester, NY05-2029
Skills
- Python
- Python
- Python
- Python
- Python
- Python
- Python
- Python
Certification
- CPR/AED & First Aid Certification - American Heart Association
- OSHA 10-Hour COnstruction Safety
Timeline
Grounds Maintenance Worker
Bradford City Water Authority
05.2026 - Current
Ski Instructor
Holiday Valley Ski Resort
12.2023 - 03.2024
Server /Managing Bartender
Togi's Family Restaurant
03.2022 - Current
Bachelor of Science - Management Information Systems & Economics
Rochester Institute of Technology