Owen Doty
Calgary,AB
Summary
Talented customer service and sales professional successful at maintaining satisfied, loyal customers by providing exceptional support for any need. Good troubleshooter and problem-solver with analytical and organized approach based on my scientific background. Bringing years of related experience in working for small and large size companies with a team-oriented mentality.
Overview
2
2
years of professional experience
Work History
Customer Service Advisor
ATCOenergy/Rümi
Calgary, AB
02.2023 - Current
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Answered incoming calls, emails and chats, sold home services such as roofing, solar panels, HVAC, duct cleaning, etc. with our partner companies, and managed the customers service journey.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Boosted sales by implementing promotional plans and cross selling Rümi services to ATCOenergy utility customers.
- Used Salesforce CRM platform to manage customer interactions and records.
Bitcoin Miner Technician
Cryptotherm
Calgary, AB
01.2022 - 12.2022
- Preparing reports on daily production activities and submitting them to management.
- Serviced ASIC mining machines in immersion tanks, checked LAN connectivities, inspected hashboards and fixed faulty units.
- Managed bitcoin mining software to remotely manage miner performance.
- Handled customer phone calls and emails for project management, technician booking and customer concerns with miner performance.
- Travelled across Canada and the United States to help customers with the setup of immersion mining containers.
Education
Bachelor of Science - Physics
University of Calgary
Calgary, AB04-2023
Skills
- Call Center Operations
- Sales and upselling services
- Customer service excellence
- Attention to detail
- Problem solving skills
- De-escalation and soft skills for resolving customer complaints
References
References available upon request.
Timeline
Customer Service Advisor
ATCOenergy/Rümi
02.2023 - Current
Bitcoin Miner Technician
Cryptotherm
01.2022 - 12.2022
Bachelor of Science - Physics
University of Calgary
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