Owen Downey
Philadelphia,PA
Summary
Adept Aquatics Specialist with a proven track record at Monster Pets, enhancing customer satisfaction and boosting revenue by leveraging expert aquatic facility management and exceptional relationship-building skills. Achieved significant improvements in pet care education and store presentation, demonstrating first aid proficiency and a knack for effective scheduling and time management.
Overview
3
3
years of professional experience
Work History
Aquatics Specialist
Monster Pets
07.2021 - Current
- Promoted a welcoming environment through effective communication, relationship-building, and conflict resolution among members and staff.
- Maximized revenue potential by identifying underutilized resources, optimizing pricing structures, and developing creative marketing initiatives targeting untapped markets.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Established rapport with clients through friendly interactions and extensive knowledge of the industry.
- Educated customers on proper pet care techniques, resulting in healthier pets and happier owners.
- Collaborated with team members to maintain a clean, welcoming environment for both customers and animals.
Education
Master of Science - Environmental Science
Drexel University
Philadelphia, PA05.2028
Skills
- Scheduling and Time Management
- First Aid Proficiency
- Water Safety Expertise
- Aquatic Facility Management
- Record Keeping Practices
- Animal Nutrition Understanding
- Basic Animal Training
Timeline
Aquatics Specialist
Monster Pets
07.2021 - Current
Master of Science - Environmental Science
Drexel University
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