Owen Fiene
York,PA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at T-Mobile through expert mobile device management and persuasive communication. Skilled in motivating teams and solving complex problems, consistently achieving goals with a focus on results. Demonstrates a commitment to continuous improvement and a flexible, positive attitude. Willing to take the time to learn how to do things the right way, and make sure everyone is on the same page. Adaptable and able to learn new things on the fly, and teach others effectively and quickly. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Mobile Expert
T-Mobile
07.2021 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- Lead key-holder, tasked with leading operations when management was not in store.
- Managed incoming and outgoing inventory.
Giant Direct Lead/Seafood Lead
Giant Food Stores
08.2015 - 06.2021
- Spearheaded employee development initiatives through ongoing training opportunities focused on skill enhancement and career growth.
- Ensured food safety compliance by adhering to strict sanitation and temperature control guidelines.
- Developed strong rapport with customers through personalized service that exceeded expectations while building loyalty.
- Consistently met deadlines for orders by effectively managing time-sensitive tasks related to seafood processing.
- Trained new hires on department procedures, safety protocols, and best practices for success in the role.
- Collaborated with team members to consistently meet or exceed daily sales targets.
- Reduced shrinkage through proper handling, storage, and rotation of products.
- Lead the operation of the Buy Online, Pick up in Store option, referred to as Giant Direct.
- Worked to adapt and meet customers needs throughout our shopping and pickup service.
- Trained new employees within the Giant Direct department.
Camp Counselor
Ymca Of York
06.2019 - 08.2020
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
Sales Associate
Yankee Candle
09.2018 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Master of Science - Human Resource Management
University of Scranton
Scranton, PA05.2024
Bachelor of Arts - History
Millersville University of Pennsylvania
Millersville, PA05.2020
Skills
Offline storage techniques
Mobile Device Management
Cross-platform Proficiency
Real-time communication features
Human resources processes
Human Resources Management (HRM)
Human resources procedures
Human resources familiarity
Motivating Teams
Influencing Others
Continuous improvements
Coaching abilities
Visionary Thinking
Equipment Troubleshooting
Recruitment and hiring
New Hire Training
Public Speaking
Creative Problem-Solving
Train-the-Trainer
Problem-solving skills
Verbal and written communication
Project Management
Motivational Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Flexible and Adaptable
Multitasking
Dependable and Responsible
Timeline
Mobile Expert
T-Mobile
07.2021 - Current
Camp Counselor
Ymca Of York
06.2019 - 08.2020
Sales Associate
Yankee Candle
09.2018 - 05.2019
Giant Direct Lead/Seafood Lead
Giant Food Stores
08.2015 - 06.2021
Master of Science - Human Resource Management
University of Scranton
Bachelor of Arts - History
Millersville University of Pennsylvania
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