Owen Galligan
Brighton,MA
Summary
Driven and adaptable professional with experience at Starbucks, adept in beverage preparation and exceptional customer service. Excelled in team collaboration and customer engagement, significantly enhancing customer satisfaction. Skilled in cash handling and maintaining cleanliness, demonstrating a professional demeanor. Proven track record of improving efficiency and safety in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
03.2024 - 07.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Warehouse Associate
Newbury Comics
03.2021 - 11.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in reducing product damage by properly handling and storing materials.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Streamlined communication between warehouse associates and management, addressing concerns proactively to prevent delays or bottlenecks in operations.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Alternated goods in inventory by observing first-in and first-out approach.
- Completed regular cycle counts to maintain accurate inventory records.
- Improved warehouse efficiency by streamlining inventory management processes.
Marina Dock Hand
Charlestown Marina
08.2020 - 02.2021
- Performed minor repairs on docks, walkways, lighting fixtures, and other infrastructure elements as needed.
- Provided prompt response to emergencies, ensuring the safety of all marina patrons.
- Enhanced marina safety by regularly inspecting docks, equipment, and boating facilities.
- Collaborated with marina management on implementing new policies or procedures for continuous improvement efforts.
Education
Certification - Digital Cinematography
Full Sail University (on-line Program)
Winter Park, Florida05.2025
Associate of Science - Natural Technologies
Lake Superior State University
Sault Ste. Marie, MI05.2020
High School Diploma -
Grosse Pointe North High School
Grosse Pointe Woods, MI06.2017
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Order Taking
- Cash Register Operation
- Espresso machine operation
- Safe Food Handling
- Beverage Preparation
- Safe Food Handling Practices
- Professional Demeanor
Additional Information
Currently, I am enrolled in Full Sail University's online Visual Arts Bachelor of Science Completion Program with a concentration in Digital Cinematography. I have a deep interest in the creative process of storytelling and how visual components have the power to enrich and expand an individual and collective experience. My hope is to pursue a career in digital storytelling and documentary production that will focus on my fondness for natural science and environmental advocacy.
Timeline
Barista
Starbucks
03.2024 - 07.2024
Warehouse Associate
Newbury Comics
03.2021 - 11.2023
Marina Dock Hand
Charlestown Marina
08.2020 - 02.2021
Certification - Digital Cinematography
Full Sail University (on-line Program)
Associate of Science - Natural Technologies
Lake Superior State University
High School Diploma -
Grosse Pointe North High School
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