Owen Gilbert
Douglasville,GA
Summary
Driven professional with extensive experience in logistics and customer service. Excelled in trailer maneuvering and heavy equipment operation, enhancing workflow efficiency by 30%. Demonstrated exceptional customer assistance, fostering repeat business and collaborative work environments. Mastery in mechanical knowledge and work ethic underscored by a commitment to safety and productivity. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Yard Spotter
Atlanta Bonded Warehouse
05.2022 - Current
- Conducted thorough pre-trip inspections of yard tractors, identifying any necessary repairs or maintenance concerns promptly.
- Maintained an organized yard, positioning trailers in designated spaces to optimize workflow.
- Provided reliable support during peak periods, effectively managing increased workload demands.
- Promoted safety standards through diligent adherence to company policies and procedures.
- Developed positive relationships with drivers and colleagues, fostering a collaborative work environment that promoted teamwork.
- Operated yard truck to move empty and loaded trailers safely throughout yard.
- Operated yard machinery, hydraulic trailer and forklift to move materials and maintain organization.
- Completed daily equipment checks of fluid levels and monitored equipment for damage or leaks.
Forklift Loader Operator
DHL Supply Chain
07.2020 - 01.2021
- Completed daily forklift inspections, ensuring proper functionality before starting work shifts.
- Packed items into appropriate containers for shipment.
- Participated in regular team meetings to stay informed about company updates, process changes, and warehouse objectives.
- Minimized damage to products during transportation by following proper stacking techniques according to weight and size specifications.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Managed time effectively, prioritizing tasks based on urgency and importance to optimize workflow in the warehouse.
- Transported goods between warehouse locations according to shipment and storage needs.
Customer Service Representative
Walgreens
07.2020 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Oil Change Technician
Hwy 5 Car Care
06.2019 - 02.2020
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Greeted customers and answered questions about oil changes and other services.
- Minimized errors by double-checking all work before releasing vehicles back to clients, ensuring their safety and long-term reliability.
- Suggested additional services to customers in order to meet upsell goals.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
Cashier / Stocker
Walgreens
09.2018 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Chapel Hill High School
Douglasville, GAPharmaceutical Sciences
The University of Alabama
Tuscaloosa, ALPharmaceutical Sciences
Georgia State University
Atlanta, GAWelding
Fortis College
Skills
- Trailer Maneuvering
- Heavy Equipment Operation
- Vehicle Inspection
- Route Planning
- Material Handling
- Mechanical Knowledge
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Hand tools usage
- Reach Truck Operation
- Loading and unloading
Timeline
Yard Spotter
Atlanta Bonded Warehouse
05.2022 - Current
Forklift Loader Operator
DHL Supply Chain
07.2020 - 01.2021
Customer Service Representative
Walgreens
07.2020 - 03.2021
Oil Change Technician
Hwy 5 Car Care
06.2019 - 02.2020
Cashier / Stocker
Walgreens
09.2018 - 06.2019
High School Diploma -
Chapel Hill High School
Pharmaceutical Sciences
The University of Alabama
Pharmaceutical Sciences
Georgia State University
Welding
Fortis College
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