OWEN GOLDFOND
Fort Lauderdale,Florida
Summary
Highly accomplished front-of-house professional with experience managing restaurant operations and customer service. Proven track record of increasing revenue, improving guest satisfaction, and supervising personnel. Exceptional interpersonal and organizational skills, with the ability to work effectively in fast-paced, customer-oriented environments. Committed to delivering exceptional service, while maintaining efficient operations.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Chick-fil-A
Fort Lauderdale
02.2024 - Current
- Implemented strategies to increase sales and improve service quality.
- Monitored and maintained equipment to ensure operational efficiency.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Identified needs of customers promptly and efficiently.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Developed promotional strategies to attract more customers during slow periods.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Addressed any issues that arose during the shift in a proactive manner.
FRONT OF HOUSE MANAGER
FUZZYS TACO SHOP
Fort Lauderdale, Florida
11.2022 - Current
- Conducted regular quality assurance audits to ensure high standards of customer service
- Monitored customer feedback and complaints and delivered prompt and satisfactory resolutions
- Ensured all safety and sanitation regulations were followed in accordance with state and local health regulations
- Created innovative training programs for new employees in order to ensure a smooth transition into their roles
- Processed payments from customers using various payment methods
CLEANING CREW MEMBER
BEACH CLEAN UP
Fort Lauderdale, Florida
01.2022 - Current
- Maintained high standards of cleanliness throughout all assigned areas on a daily basis
- Helped pick up and litter or trash on the beach
SUMMER SCHOOL ASSISTANT
NORTH ANDREWS GARDEN ELEMENTARY
Fort Lauderdale, Florida
06.2022 - 08.2022
- Investigated and resolved complaints regarding food quality, service or accommodations
- Implemented systems and procedures to facilitate smooth functioning of overall operations and enhance operational efficiency
- Performed basic maintenance duties such as cleaning classrooms or organizing supplies when necessary
- Facilitated small group discussions among students on various topics related to their coursework
- Intervened promptly whenever conflicts arose between students or staff members in order to maintain order in the classroom setting
- Organized recreational activities for students outside of regular class time in an effort to promote team building exercises
- Greeted parents and guardians upon arrival at summer school events and provided them with important information regarding their child's progress
- Monitored student work closely during summer school sessions in order to identify areas where additional instruction was required
Education
HIGH SCHOOL DIPLOMA -
FORT LAUDERDALE HIGH SCHOOL
Fort Lauderdale, Florida06.2026
Skills
- Quality Improvement
- Leadership
- Staff Supervision
- Corporate Regulations
- Service Prioritization
- Hiring Procedures
- Customer Service
- Coaching and Training
- Hospitality Management
- Restock
- POS Systems
- Operations
- Quality Control
- Guest Satisfaction
- Quality Standards
- Staff Management
- Menu Memorization
- Schedule Crew Members
- Catering Services
- Teamwork and Collaboration
- Serve Customers
- Cost Estimation
References
References available upon request
Languages
- French, Conversational
- English, Fluent
References
References available upon request.
Timeline
Shift Supervisor
Chick-fil-A
02.2024 - Current
FRONT OF HOUSE MANAGER
FUZZYS TACO SHOP
11.2022 - Current
SUMMER SCHOOL ASSISTANT
NORTH ANDREWS GARDEN ELEMENTARY
06.2022 - 08.2022
CLEANING CREW MEMBER
BEACH CLEAN UP
01.2022 - Current
HIGH SCHOOL DIPLOMA -
FORT LAUDERDALE HIGH SCHOOL
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