Owen Hanna
Las Vegas
Summary
Versatile and results-oriented professional with a proven track record at Mountain Lakes Manufacturing, adept in CCTV camera technicalities and fostering positive relationships. Demonstrated ability to enhance facility surveillance and incident response efficiency by 30%. Skilled in conflict resolution and proficient in Digital Watchdog, showcasing a dependable and responsible work ethic.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Observant CCTV Operator proficient in Digital Watchdog and analog and digital CCTV systems. In-depth knowledge of security standards, investigation procedures and report writing. Offering 4.5-year background maintaining and monitoring CCTV security systems in storage and cannabis industry. Expertise in large and complex security operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CCTV Operator
Mountain Lakes Manufacturing
06.2020 - Current
- Maintained televising equipment in good operating condition by adjusting, cleaning and performing minor repairs.
- Operated CCTV equipment, radios and ancillary equipment to reduce crime, disorder and fear of crime.
- Reported any incidents immediately to local law enforcement.
- Investigated prior incidents on CCTV to prepare reports for local authorities.
- Visited sites and locations to identify areas needing to be monitored with CCTV cameras.
- Maintained close liaison with control rooms, police personnel and CCTV partners in relation to incidents.
- Watched both live and recorded video surveillance footage.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
- Aided in displaying and exhibiting CCTV services to interested parties.
- Recorded time, date and location of incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Issued access cards to authorized personnel to monitor access points.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
- Investigated suspicious activities and persons to maintain security of premises.
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Wrote detailed reports of all security breaches and investigations.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Onsite Night Security
Tarmac EZ Storage
08.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Cashier
Chevron
02.2019 - 06.2020
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Dockworker
Bridge Bay
04.2018 - 01.2019
- Maintained and enhanced appearance of boats by applying cleaning, restorative and protective agents.
- Started and ran boat motor to verify operation prior to customer pick up.
- Communicated with manager through radio or telephone contact to receive instructions.
- Filled cracks, removed dents and painted boat exteriors to restore condition and appearance.
- Removed loose dirt and debris from interior of boat, using interior vacuum cleaner.
- Set up 60+ boats for summer delivery and packed away boats for winter storage.
- Utilized cleaning agents, cleaning devices and applicators to treat areas to remove grime, rust and grease.
- Followed safety guidelines for cleaning vehicles and equipment.
- Utilized high-pressure washers to clean vehicles and equipment.
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
- Inspected vehicles and equipment for visible damage.
Maintenance Technician
Tarmac EZ Storage
11.2017 - 04.2018
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Installed new locks, door handles, and door closers.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Developed and implemented strategies to improve maintenance processes.
- Followed safety protocols to minimize workplace accidents.
- Operated varied hand and power tools to complete repairs.
- Reported issues to property manager so effective resolutions could be put into place.
- Safely and effectively handled wide range of cleaning products and solutions.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Tile Setter
Bill Jarvis Tile and Granite
06.2015 - 10.2017
- Reviewed blueprints and specifications to determine labor and materials that would be required to complete tiling project.
- Leveled surfaces using plywood and mortar prior to laying marble and tile.
- Used power wet saws and tile cutters to cut tiles to specifications for projects.
- Used schematic diagrams to plan work.
- Placed marble and tiles into place using spacers to achieve proper spacing for grout application.
- Used safe lifting, equipment and behavioral practices.
- Followed general safety measures and used tools and machinery properly to avoid mishaps.
- Greeted customers cheerfully and provided expert service.
- Created watertight finish on tiles by sealing surfaces and adding grout.
- Followed strict safety standards for customer and worker protection.
- Delivered excellent customer services, promptly addressing concerns and questions.
- Learned about various tile types, sizes and installation techniques and stayed current on industry changes.
- Installed tile flooring in residential homes and commercial buildings.
- Resolved problems arising during tile installation process, maintaining quality and code compliance.
- Used specialized tools and equipment to cut, shape and install tile.
- Maintained safe, clean and organized work environment.
- Completed skilled repairs of existing tile installations.
Education
High School Diploma -
Enterprise High School
Redding, CA06-2015
Skills
- Facility surveillance
- Proficiency in Digital Watchdog
- Situational awareness
- CCTV camera technicalities
- Footage review
- Incident investigations
- Report writing
- Simultaneous screen monitoring
- Security protocols
- Incident response
- Self-Directed
- Remote office availability
- MS office
- Basic math
- Conflict resolution
- Friendly, positive attitude
- Dependable and responsible
Certification
- Excell Skills for Business: Essentials, Coursera.com - November 2nd-December 19th
- Collaborating with G Suite Apps, Coursera.com -November 23rd-November 25th
- Getting started with Google Workspace Specialization, Coursera.com - December 10th-December 22nd
- Adult First Aid/CPR AED, HSI EMS Safety - February 27th, 2024-February 27th, 2026
- Sit Down Forklift Operator Safety Training, OSHA.com - March 29th, 2023-March 29th, 2026
- Fire Extinguisher Safety, Wilgus Fire Control - January 2024
Timeline
Onsite Night Security
Tarmac EZ Storage
08.2022 - Current
CCTV Operator
Mountain Lakes Manufacturing
06.2020 - Current
Cashier
Chevron
02.2019 - 06.2020
Dockworker
Bridge Bay
04.2018 - 01.2019
Maintenance Technician
Tarmac EZ Storage
11.2017 - 04.2018
Tile Setter
Bill Jarvis Tile and Granite
06.2015 - 10.2017
High School Diploma -
Enterprise High School
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