Owen Hicks
Stone Mountain,GA
Summary
Talented professional with expertise in Trainer role. Known to assess and identify problem areas in the workplace and create individual training programs to promote performance improvement. Dynamic public speaker with superior communication skills. Known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.
Overview
14
14
years of professional experience
Work History
Continuous Skill Development Lead
Walmart
Monroe , GA
03.2020 - Current
- Trained freight handlers and RSR drivers to perform duties in a safe and productive manner.
- Trained associates by providing instruction on the proper set up and operation of machinery, distributed training materials and followed up with associates to ensure completion of training.
- Developed and implemented skill development programs to meet business needs.
- Monitored work plans, workloads, and associates in order to meet deadlines by collaborating with associates to solve problems.
- Completed and prioritized work assignments by using policies, data, and resources.
FDD Material Handler/Desk Runner
Walmart
Monroe, GA
03.2015 - 03.2020
- Safely performed physical activities to load, unload and move merchandise by hand or using material handling equipment, such as electric pallet jacks, dollies and wrapping machines.
- Used voice picking terminal systems to receive and fulfill orders; read work orders or received oral instructions from a terminal computer to ascertain catalog numbers and quantities of merchandise.
- Worked in multi-temperature environments such as cooler, freezer or dry.
- Used the GLS system to ship FDD orders and assign daily duties for RSR drivers, loaders, and order fillers
Overnight Support Manager
Walmart
Norcross, GA
06.2012 - 03.2015
- Ensured store associates were up to date on training modules.
- Ensured merchandise was adequately stocked.
- Worked to resolve any customer care complaints quickly and efficiently.
- Coached and trained overnight associates, offering positive feedback and helpful advice when completing tasks.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Overnight Stocker
Walmart
Tucker, GA
06.2010 - 06.2012
- Received and stocked merchandise in a timely manner; restocked shelves according to plan-o-grams set up by management team; and organized shelves, racks and bins to ensure product availability.
- Operated forklift and pallet jacks to unload trucks and move products throughout the store.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
Education
High School Diploma -
Chamblee High School
Chamblee, Georgia06-1997
Skills
- Employee Training
- Workforce Planning
- Task Delegation
- Performance Assessment
Interests
- Training and professional development
- Developing processes
- Project management
References
References available upon request.
Timeline
Continuous Skill Development Lead
Walmart
03.2020 - Current
FDD Material Handler/Desk Runner
Walmart
03.2015 - 03.2020
Overnight Support Manager
Walmart
06.2012 - 03.2015
Overnight Stocker
Walmart
06.2010 - 06.2012
High School Diploma -
Chamblee High School
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