Summary
Overview
Work History
Education
Skills
Timeline
Generic

Owen Howard

Lynchburg,California

Summary

Proven to enhance customer satisfaction and streamline operations at Leatherbys Family Creamery, I leveraged skills in inventory management and team collaboration to significantly improve service delivery. My resourcefulness and dedication to quality Assurance led to a noticeable increAse in efficiency, showcasing my ability to drive results and foster a positive work environment. As well as a fast and efficient employee with cooking, clearing tables,running food,cleaning and dishwashing.

Overview

1
1
year of professional experience

Work History

Busser/dishwasher/cook

Leatherbys Family Creamery
05.2023 - 08.2024
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Trained new staff in bussing and cleaning procedures.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Processed payments for orders and provided customers with change.
  • Established rapport with customers by providing friendly and attentive service.
  • Assisted with bussing tables and cleaning up spills.
  • Greeted customers and provided menus upon arrival to dining room.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Arranged tables and chairs for special occasions and events.
  • Provided attentive service and proactively assessed guest needs.
  • Offered product samples, answered questions and helped customers find items.
  • Assisted customers with carry-out service.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Assisted wait staff with timely food delivery and guest requests.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots and items used often by kitchen staff.
  • Followed supervisor instructions to complete tasks on time.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Inspected dishwashing equipment and reported issues to supervisor.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
  • Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
  • Monitored dishwashing machines for proper functioning.
  • Stored dishes, utensils and kitchen equipment in proper locations.
  • Gently moved glassware, crystal, and other delicate items to prevent breakage.
  • Increased machine efficiency by scraping and pre-washing dishes.
  • Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
  • Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
  • Washed dishes and assisted in bussing tables.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Communicated closely with servers to fully understand special orders for customers.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.pierced food with fork to verify sufficient cooking.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Monitored food quality and presentation to maintain high standards.
  • Maintained food safety and sanitation standards.
  • Suggested actionable improvements to streamline training procedures.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Managed opening and closing shift kitchen tasks.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Prepared and served various food items in fast-paced environment.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Adjusted recipes based on customer request.

Education

No Degree - Junior in Highschool

John Adams Academy
Online
05.2026

Skills

  • Inventory Management
  • Table Bussing
  • Beverage Service
  • Quality Assurance
  • Food Running
  • Regulatory Compliance
  • Effective problem solving
  • Resourcefulness
  • Process Improvements
  • Training and coaching
  • Mentoring
  • Safety awareness
  • Professional Appearance
  • Team Collaboration
  • Cleaning and sanitizing
  • Performance Improvement
  • Time Management
  • Interpersonal Relations
  • Quality Control
  • Food Safety
  • Workplace Safety
  • Equipment Operation
  • Cleaning procedures
  • Food safety practices
  • Customer service excellence

Timeline

Busser/dishwasher/cook

Leatherbys Family Creamery
05.2023 - 08.2024

No Degree - Junior in Highschool

John Adams Academy
Owen Howard