Owen Jennings
East Orange,NJ
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
22
22
years of professional experience
Work History
CEO
Virtual Contact Solutions
Homestead, FL
01.2022 - 02.2023
- Directed long-term research initiatives to identify new markets for growth opportunities.
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
- Led organization by establishing business direction and actualizing operational plans to meet goals.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Introduced innovative approaches that improved efficiency while reducing costs.
- Reviewed current systems and processes regularly for potential improvements or upgrades.
Sales Agent
Alorica
Cutler Bay, FL
07.2017 - 10.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered 90 calls per shift to assist with customer questions and concerns.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Owner
Jen & Gen Repairs
Homestead, FL
06.2014 - 07.2018
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Analyzed industry trends to develop competitive strategies.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Identified new opportunities for growth, expansion, and diversification.
Sales Agent
Elephant Group
Montego Bay, St James
02.2012 - 06.2013
- Coached new employees on best practices for closing deals quickly and efficiently.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Improved overall customer purchasing experiences to promote steady revenue.
- Drove sales through development of successful promotional strategies and product placement.
- Created successful strategies to develop and expand customer sales.
- Listened to customer needs to identify and recommend best products and services.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
Dispatch Coordinator
Ryder Logistics
Montego Bay, St James
01.2011 - 01.2012
- Provided guidance to drivers on road conditions, speed limits, traffic patterns.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Arranged for repairs to restore service and schedules.
- Worked with routing specialists, route managers and service department to optimize routes.
- Created trouble tickets in [Software] to dispatch to required technicians.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Monitored phone queue, supported emails and retrieved inbound support faxes.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
Customer Service Representative
E-Services Group International
Montego Bay, St James
11.2006 - 07.2008
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted available products and services to customers during service, account management and order calls.
- Strengthened customer retention by offering discount options.
- Consulted with customers to resolve service and billing issues.
- Took special orders in person and over telephone, generating additional revenue every month.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Customer Service Representative
Air Jamaica Holdings Ltd
Montego Bay, ST James
12.2000 - 06.2006
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Strengthened customer retention by offering discount options.
Education
High School Diploma -
Anchovy Comprehensive High
Jamaica09-2000
Skills
- Logo Creation
- Graphic and Media Design
- Digital Graphics
- Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
- Website Design
References
References available upon request.
Timeline
CEO
Virtual Contact Solutions
01.2022 - 02.2023
Sales Agent
Alorica
07.2017 - 10.2018
Owner
Jen & Gen Repairs
06.2014 - 07.2018
Sales Agent
Elephant Group
02.2012 - 06.2013
Dispatch Coordinator
Ryder Logistics
01.2011 - 01.2012
Customer Service Representative
E-Services Group International
11.2006 - 07.2008
Customer Service Representative
Air Jamaica Holdings Ltd
12.2000 - 06.2006
High School Diploma -
Anchovy Comprehensive High
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