Owen Jn Baptiste
Summary
Production analysis professional with proven track record in enhancing operational efficiency and reliability. Known for collaborating effectively with cross-functional teams and delivering consistent results. Valued for analytical skills and adaptability to changing requirements. Production specialist with strong background in analyzing and optimizing workflows. Proven ability to enhance efficiency and drive results through data-driven insights and strategic planning. Effective communicator and collaborator, adaptable to evolving project needs, and skilled in problem-solving, process improvement, and stakeholder management. Known for reliability and focus on achieving team objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Production Analyst
KM2 Solutions
Union Estate,St Lucia
01.2018 - Current
- Participated in continuous improvement initiatives aimed at enhancing overall operational efficiency within the organization.
- Collaborated with cross-functional teams to identify opportunities for process improvement, resulting in increased productivity.
- Served as a liaison between different departments involved in project execution, facilitating smooth project handoffs throughout each phase of development.
- Increased production efficiency by streamlining processes and implementing improvements.
- Developed detailed production reports to inform management of progress towards goals and objectives.
- Enhanced data gathering, extraction and analysis for diverse workflows and procedures.
- Mapped process workflows to enhance understanding of procedures.
- Assisted engineers in developing, building, and testing prototypes and products.
Telemarketing Sales Representative
KM2 Solutions
Union Estate, Castries
10.2015 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Staffing Supervisor
KM2 Solutions
Union Estate, Castries
08.2009 - 10.2015
- Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
- Reduced absenteeism rates through efficient management of time-off requests and proactive communication with employees.
- Supported operations teams by providing timely and accurate information on agent availability and schedule adherence.
- Optimized schedules, forecasts and other tools to present to management.
- Ensured compliance with labor laws regarding breaks, lunch schedules, overtime, and other applicable regulations governing employee work hours.
- Prepared and maintained reports, dashboards and monthly packages.
- Collaborated with department managers to identify staffing needs and develop appropriate recruiting strategies.
Telemarketing Sales Representative
KM2 Solutions
Union Estate, Castries
08.2008 - 08.2009
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Achieved and exceeded monthly and annual sales targets.
- Maintained high levels of customer satisfaction by providing exceptional support throughout the entire sales process – from initial inquiry to post-sale followup.
- Maintained high level of product knowledge through continuous learning, ensuring accurate representation of features to clients.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
Associate of Arts - Industrial Design
Sir Arthur Lewis Community College
Morne Fortune, Castries LC, St. Lucia06.2008
High School Diploma -
Corinth Secondary School
Corinth, St. Lucia07.2006
Skills
- Demand forecasting
- Excellent Communication
- Multitasking
- Training and mentoring
- Standards and procedure compliance
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Active Listening
- Adaptability and Flexibility
- Task Prioritization
Basketball
It's taught me to think on the fly, assessing and managing situations as they come and to also coordinate with others being part of a team.
Timeline
Production Analyst
KM2 Solutions
01.2018 - Current
Telemarketing Sales Representative
KM2 Solutions
10.2015 - 01.2018
Staffing Supervisor
KM2 Solutions
08.2009 - 10.2015
Telemarketing Sales Representative
KM2 Solutions
08.2008 - 08.2009
Associate of Arts - Industrial Design
Sir Arthur Lewis Community College
High School Diploma -
Corinth Secondary School