Owen Johnson
Spanaway,WA
Summary
Proactive Key Holder and Shift Supervisor with extensive experience in customer service, cash handling, and inventory management. Skilled in resolving customer issues, training new employees, and maintaining store organization. Bringing strong teamwork and technical support abilities to drive store performance and customer satisfaction. Quick learner ready to discover a new path in life.
Overview
6
6
years of professional experience
Work History
Key Holder
T-Mobile
11.2022 - 07.2024
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Assisted in backroom operations. such as; inventory, returns, receive packages, and team selling.
Shift Supervisor
Domino's Pizza
01.2022 - 06.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Delivered as well
Sales Floor Associate
Bed Bath & Beyond
06.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Received shipments of freight
Crew Trainer
Arby's
02.2018 - 03.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Was actively learning other jobs throughout the store
- Trained other employees in customer service, food safety, and performance requirements.
Education
High School Diploma -
Snake River High School
Blackfoot, ID06.2020
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Customer Service Management
- Bank Deposits
- Alarm systems
- Inventory Monitoring
- Promotional planning
- Task Delegation
- Sales proficiency
- Product ordering
- Shelving
- Product Sales
- Freight
Timeline
Key Holder
T-Mobile
11.2022 - 07.2024
Shift Supervisor
Domino's Pizza
01.2022 - 06.2022
Sales Floor Associate
Bed Bath & Beyond
06.2020 - 08.2021
Crew Trainer
Arby's
02.2018 - 03.2020
High School Diploma -
Snake River High School
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