Owen Lee
2347 Summercreek Ave.,CA
Summary
I have worked in all aspects of Sales and Customer Service jobs from customer-facing to internal-facing and believe that it is the place for me. I believe in the power of forming relations with the guests and customers of your business and strive to constantly improve my skills to better help whoever employs my services.
Overview
7
7
years of professional experience
Work History
Boot-fitting Lead
Sports Basement
03.2023 - Current
- Was the go-to specialist for ski boot and snowboard boot molding and fitting, as well of ski and snowboard sales
- Over a two year period and 3 winters of boot-fitting, performed well over 600 boot fits and spent countless hours per customer getting to know my guests and form a true relationship to better understand the needs of each individual
- Kept track of and performed store-to-store transfers to make sure my guests were getting the correct boot, ski, or board every time
- In my time boot-fitting and working the sales floor for skis and snowboards, was responsible for more than $280,000 in sales
- Performed and gave what I consider the very best customer service and truly got to know my guests and proudly have more 20 5 Star Google review to show for it
Waiter
Ted's Montana Grill Inc.
08.2020 - Current
- Served as part of a 5-7 member wait staff that served between 300-400 guests on average weekends
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Established large group of regular customers that trusted me consistently through years
Social Media Marketing Intern
Zac Brown Collective
05.2019 - 11.2019
- Assumed a social media marketing role in a collective that manufactured waterproof speakers, custom and production knives, luxury handbags and luggage, t-shirts, and provided support to a third-party marketing team for the Zac Brown Band
- Led a social media reorganization/search engine optimization project in which the team uploaded and optimized media on Facebook, Instagram, and Pinterest for all brands involved
- Planned and took part in multiple community marketing events such as a collaborative tailgate at the Georgia vs Notre Dame football game with Dawg Nation (the official fan club of University of Georgia athletics)
- Contributed to mock-ups, email campaigns and social media content.
- Took part in community outreach events to help promote "The Owl" and "The Controversy", the two latest albums from the Zac Brown Band
Sponsorship Sales Intern
Macon Mayhem Hockey Team, 200 Coliseum Dr
05.2018 - 09.2018
- Focused on Corporate Sponsorship sales that resulted in $8,000 of revenue
- Sold $1,200 in season ticket packages
- Represented team in community outreach programs to promote hockey
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
Education
- Marketing
Auburn University
Auburn, ALHigh School Diploma -
Lejeune High School
Camp Lejeune, NC05.2015
Started High School -
Patch American High School
Stuttgart, GermanySkills
- Understand the value of good customer service and believe in the 4 Rs Method
- Have worked with large ticket items and large monetary transfers
- Very versed in the art of the sale in multiple fields, from food service, to entertainment, to the outdoor sports industry
- Multiple years spent in Food and Beverage industry, with a high knowledge of Beer, Wine, and Spirits
- Have been ServSafe qualified multiple times
Accomplishments
- Eagle Scout in Boy Scouts of America
Timeline
Boot-fitting Lead
Sports Basement
03.2023 - Current
Waiter
Ted's Montana Grill Inc.
08.2020 - Current
Social Media Marketing Intern
Zac Brown Collective
05.2019 - 11.2019
Sponsorship Sales Intern
Macon Mayhem Hockey Team, 200 Coliseum Dr
05.2018 - 09.2018
- Marketing
Auburn University
High School Diploma -
Lejeune High School
Started High School -
Patch American High School
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