Owen Liddell
Omaha,NE
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
4
4
years of professional experience
Work History
Service Technician
Millard Sprinkler
07.2023 - Current
- Evaluated systems according to predetermined checklist and noted issues.
- Diagnosed and troubleshot problems, repairing, and restoring sprinkler systems to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Gym Attendant
West O Fitness
09.2022 - 04.2023
- Serviced complex equipment quickly to minimize wait times for specific machines.
- Enforced rules and held customers accountable for not following gym regulations.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Contributed to the improvement of gym operations by regularly providing feedback to management on member needs and preferences.
- Collaborated with personal trainers to enhance client experiences, offering assistance during workouts as needed.
- Increased overall gym safety by conducting routine inspections of fitness equipment and promptly addressing any issues.
- Provided exceptional customer service at the front desk, handling member check-ins, answering phone calls, and addressing questions or concerns about billing or membership status.
- Assisted in inventory management processes for gym supplies and equipment, ensuring adequate stock levels to meet member needs.
- Upheld high standards of hygiene throughout the facility by thoroughly cleaning equipment after each use according to established guidelines.
- Determined customer needs by asking relevant questions and listening actively to responses.
Sales Associate
GNC
02.2022 - 10.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Security Officer
Allied Universal Security Services
06.2021 - 06.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Conducted regular patrols of key areas to spot and control security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
Health Screener
Milestone Technologies
02.2021 - 06.2021
- Provided exceptional customer service skills while interacting with diverse populations on a daily basis, creating a welcoming environment for all patients.
- Completed intake assessment forms and filed clients' charts.
- Maintained proper inventory levels of necessary supplies through diligent tracking and timely reordering.
- Interacted with insurance providers to obtain necessary documents to complete registration.
- Maintained a clean and organized work environment, ensuring compliance with infection control protocols.
- Contributed to a positive team environment by collaborating effectively with colleagues and sharing knowledge when appropriate.
Center Manager
Iowa Western Community College
10.2019 - 11.2020
- Managed work and performance of more than five employees.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
Education
High School Diploma -
Abraham Lincoln High School
Council Bluffs, IA05.2019
Skills
- Regulatory Compliance
- Preventive Maintenance
- Work Documentation
- Project Oversight
- Customer Service
- Equipment Troubleshooting
- Time Tracking
- Quality Assurance
- Project Management
- Valid Driver's License
- Attention to Detail
- Heavy Lifting
Timeline
Service Technician
Millard Sprinkler
07.2023 - Current
Gym Attendant
West O Fitness
09.2022 - 04.2023
Sales Associate
GNC
02.2022 - 10.2022
Security Officer
Allied Universal Security Services
06.2021 - 06.2022
Health Screener
Milestone Technologies
02.2021 - 06.2021
Center Manager
Iowa Western Community College
10.2019 - 11.2020
High School Diploma -
Abraham Lincoln High School
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