Owen Likely
Summary
Dynamic leader in entertainment and hospitality, recognized for enhancing guest satisfaction scores by implementing streamlined onboarding and operational processes. Expertise in coordinating theatrical productions and managing cross-departmental communication to optimize workflows. Committed to fostering collaborative environments that drive continuous improvement and operational success.
Overview
13
13
years of professional experience
Work History
Shipboard HR Operations Specialist
NORWEGIAN CRUISE LINE
Tampa
11.2024 - 06.2026
- Oversaw the onboarding of hundreds of crew members across seven vessels, including the largest in the fleet.
- Facilitated seamless onboarding processes through Workday, enhancing communication with hiring managers to integrate new employees and address concerns swiftly.
- Onboarded new crew members into our systems, guiding them through the hiring process to ensure smooth integration.
- Ensured compliance with company policies regarding documentation requirements, medical clearance, and travel logistics.
- Liaised with Creative Studios by NCLH management, Shipboard HR Operations, and third-party hiring partners to streamline recruitment efforts.
- Identified and implemented process improvements in hiring, leveraging shipboard experience to optimize recruitment strategies.
- Coordinated cross-departmental communication to resolve operational challenges and enhance workflow efficiency.
- Cultivated and strengthened partnerships with international industry leaders, expanding the network and collaborative opportunities.
Theatrical Operations Manager
NORWEGIAN CRUISE LINE
Tampa
12.2022 - 11.2024
- Coordinated production casts and guest entertainers for onboard theatrical shows across all venues, enhancing guest experiences.
- Directed theatrical operations onboard for eight productions spanning three venues, ensuring production shows met high artistic standards as per Producer and Director intentions.
- Established and maintained quality standards for theatrical products and programming operations, ensuring successful remount installations and maintenance.
- Managed front of house operations with Box Office team, ensuring smooth guest experiences and timely start of shows.
- Collaborated with cruise director to meticulously design production schedules, enhancing onboard entertainment quality.
- Boosted guest satisfaction scores by implementing feedback strategies.
- Secured top audit scores by ensuring adherence to compliance standards.
Retail Assistant Manager
FEDEX OFFICE
South Plainfield
07.2022 - 11.2022
- Led a store business unit, focusing on creating a consistent and positive customer experience.
- Oversaw store operations during Store Manager's absence, ensuring continuity of service and team performance.
- Supervised team members and business operations, facilitating production, retail processes, pick-up and delivery, shipping, and quality control.
- Increased survey scores by 10%.
- Second highest shipping sales in New Jersey for Q2 2022.
- Implemented DEI initiatives to improve team diversity and foster engagement.
Lead Store Consultant
FEDEX OFFICE
South Plainfield
12.2021 - 07.2022
- Recognized for leading print sales in New Jersey, demonstrating strong sales skills. for New Jersey, June 2022.
- Led printing and shipping operations as head consultant.
- Collaborated with store manager on large orders for high-profile clientele, ensuring timely and accurate fulfillment.
- Trained new employees on print production and customer consultation to enhance service quality.
Store Consultant
FEDEX OFFICE
South Plainfield
10.2020 - 12.2021
- Achieved top print sales in New Jersey for August 2021.
- Delivered tailored solutions to customers, ensuring satisfaction and alignment with their specific requirements.
- Consulted with customers to identify and address printing and shipping needs effectively.
Assistant General Manager
WORK LIGHT PRODUCTIONS
Summit
02.2019 - 06.2020
- Oversaw key administrative, financial, and human resources functions while serving as the Assistant General Manager for touring productions.
- Coordinated talent acquisition, hiring processes, personnel/vendor contracting, and financial operations for budgets exceeding one million dollars.
- Provided on-site operational support for tours, improving logistical efficiency and performance delivery.
- Produced a marketing event that increased ticket sales by 15%.
- Drafted comprehensive contracts for tour talent and crew, ensuring clarity and compliance with industry standards.
- Organized critical documents, executed contracts, and protected confidential company information to maintain operational integrity.
- Provided high-level executive and operational support to the President, Vice President, and General Managers.
Assistant Company Manager/Assistant Stage Manager
CAPITAL REPERTORY THEATRE
Albany
04.2017 - 08.2018
- Led rehearsal coordination, arranged travel for press events, and provided backstage support during performances.
- Stepped in as assistant stage manager for youth tour due to termination of another employee.
- Collaborated with Company Manager to draft contracts and riders for actors, directors, designers, and other artists, ensuring clarity and compliance.
- Facilitated relocation of artist housing to new complexes to ensure comfortable living arrangements. Facilitated relocation Facilitated relocation of all artist housing to new apartment complexes, including moving and utilities.
- Assisted in the planning and execution of company events.
Assistant Company Manager/Assistant Production Manager
THE REV THEATRE COMPANY
Rochester
06.2016 - 08.2016
- Coordinated logistics for inaugural production in Rochester, ensuring seamless execution and support for cast and crew.
- Aided Production Manager in tracking budget and finances, maintaining production calendars, and ensuring access to facility resources for smooth operations.
- Supported Company Manager in managing employee housing, coordinating transportation, facilitating medical assistance, and providing hospitality to enhance employee experience.
Assistant Company Manager
MCCARTER THEATRE CENTER
Princeton
08.2015 - 06.2016
- Delivered high-quality hospitality to artists, collaborators, and staff to enhance overall experience.
- Coordinated travel for artists, managed actor apartments, assisted with artist ticketing, maintained volunteer database, nurtured vendor relationships, organized staff parties and events, and supported artist contracts.
- Supported artists during touring productions, including concerts, comedians, and guest speakers, ensuring smooth operations.
Apprentice
PURPLE ROSE THEATRE COMPANY
Chelsea
12.2013 - 08.2015
- Managed ticket reservations, promoted performances, and conducted tours for school and senior groups, fostering community engagement.
- Served as primary customer service representative for theatre patrons, enhancing their experience.
- Assisted with striking and loading scenery, hanging lights, and maintaining facility, contributing to production readiness.
- Supported stage manager in coordinating production activities.
Education
Bachelor of Science - Theater
SUNY College At Oneonta
Oneonta, NY05-2013
Skills
- HR operations
- Workday proficiency
- Contract negotiation
- Event coordination
- Operations oversight
- Data analysis
- ArtsVision Database Software
- Event ticketing
- Reservation management
- Team leadership
- Conflict management
- Guest experience
- Adobe Acrobat proficiency
Volunteer Experience
- SAVE: A Friend to Homeless Animals
- Mohawk Valley Humane Society
- 11th Hour Animal Rescue
- Merciful Project Animal Rescue
Timeline
Shipboard HR Operations Specialist
NORWEGIAN CRUISE LINE
11.2024 - 06.2026
Theatrical Operations Manager
NORWEGIAN CRUISE LINE
12.2022 - 11.2024
Retail Assistant Manager
FEDEX OFFICE
07.2022 - 11.2022
Lead Store Consultant
FEDEX OFFICE
12.2021 - 07.2022
Store Consultant
FEDEX OFFICE
10.2020 - 12.2021
Assistant General Manager
WORK LIGHT PRODUCTIONS
02.2019 - 06.2020
Assistant Company Manager/Assistant Stage Manager
CAPITAL REPERTORY THEATRE
04.2017 - 08.2018
Assistant Company Manager/Assistant Production Manager
THE REV THEATRE COMPANY
06.2016 - 08.2016
Assistant Company Manager
MCCARTER THEATRE CENTER
08.2015 - 06.2016
Apprentice
PURPLE ROSE THEATRE COMPANY
12.2013 - 08.2015
Bachelor of Science - Theater
SUNY College At Oneonta