Owen Martin
Lewiston
Summary
Through High Scholl I worked for Richardson's boat yard. After High school I went off to boot camp for Infantry in the national guard, I was there for about 6 months. When I graduated boot camp I came home and started working at Walmart Distribution Center full time and Rowe Auburn part time. After a year at working for Walmart I decided to change my occupation and applied full time at Rowe Auburn. After working for Rowe Auburn for about a 2 years I moved to Texas where I work at Bruner Auto. Due to some family issues I had to move back to Maine, where I went back to work for Rowe Auburn.
Overview
5
5
years of professional experience
Work History
Quick Lube Technician
Rowe Auburn
12.2023 - Current
- Improved customer satisfaction by providing efficient and thorough maintenance services for their vehicles.
- Reduced wait times for customers by streamlining the oil change process and working effectively with team members.
- Ensured a clean and safe work environment by following company guidelines and maintaining equipment regularly.
- Increased repeat business through exceptional customer service, including explaining maintenance procedures and answering questions clearly.
- Performed tire rotations, fluid checks, and other preventive maintenance tasks to help prolong vehicle life and improve performance.
- Recommended additional services based on vehicle inspection findings, helping customers stay proactive about their car care needs.
- Displayed excellent problem-solving skills when faced with unforeseen challenges during service appointments.
- Provided clear communication with customers regarding the status of their vehicle, any necessary repairs, and estimated completion times.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
- Suggested additional services to customers in order to meet upsell goals.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Worked alone or in team-based systems to complete up 15 oil changes each day.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Conducted vehicle inspections and recorded results in database to comply with Maine vehicle inspection requirements.
Quick Lube Technician
Burner Auto
10.2023 - 12.2023
- Improved customer satisfaction by providing efficient and thorough maintenance services for their vehicles.
- Reduced wait times for customers by streamlining the oil change process and working effectively with team members.
- Ensured a clean and safe work environment by following company guidelines and maintaining equipment regularly.
- Increased repeat business through exceptional customer service, including explaining maintenance procedures and answering questions clearly.
- Performed tire rotations, fluid checks, and other preventive maintenance tasks to help prolong vehicle life and improve performance.
- Assisted in training new employees on proper techniques, safety protocols, and company policies, contributing to a well-prepared team.
- Collaborated with fellow technicians to diagnose more complex vehicle issues, ensuring accurate repairs were made in a timely manner.
- Contributed to positive team morale by communicating effectively with coworkers and demonstrating an upbeat attitude throughout the workday.
- Enhanced service quality through adherence to company standards while performing oil changes, filter replacements, and other routine maintenance tasks.
- Recommended additional services based on vehicle inspection findings, helping customers stay proactive about their car care needs.
- Supported overall shop efficiency by assisting with minor repair work when needed alongside quick lube services.
- Displayed excellent problem-solving skills when faced with unforeseen challenges during service appointments.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
- Suggested additional services to customers in order to meet upsell goals.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Quick Lube Technician
Rowe Auburn
01.2022 - 10.2023
- Improved customer satisfaction by providing efficient and thorough maintenance services for their vehicles.
- Reduced wait times for customers by streamlining the oil change process and working effectively with team members.
- Ensured a clean and safe work environment by following company guidelines and maintaining equipment regularly.
- Increased repeat business through exceptional customer service, including explaining maintenance procedures and answering questions clearly.
- Performed tire rotations, fluid checks, and other preventive maintenance tasks to help prolong vehicle life and improve performance.
- Recommended additional services based on vehicle inspection findings, helping customers stay proactive about their car care needs.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Suggested additional services to customers in order to meet upsell goals.
- Greeted customers and answered questions about oil changes and other services.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Conducted vehicle inspections and recorded results in database to comply with Maine vehicle inspection requirements.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Order Filler
Walmart Distribution Center
01.2022 - 05.2023
- Reduced errors in inventory management by conducting regular audits and updating records accordingly.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Inspected machinery and equipment to determine functionality and performance.
- Safeguarded products in storage to protect from spills and damages
- Picked and packed order items.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Followed orders precisely for correct items, sizes and quantities.
- Kept work areas neat, clean and free from debris.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Managed timely and effective replacement of damaged or missing products.
Yard Worker
Richardson Boatyard
05.2019 - 06.2021
- Contributed to a clean work environment by performing daily trash removal, sweeping, and general upkeep tasks.
- Supported customer needs by providing assistance with product selection, answering inquiries, and arranging deliveries when necessary.
- Displayed strong problem-solving skills when faced with unexpected challenges or obstacles during daily operations.
- Enhanced property appearance by performing regular yard maintenance tasks such as mowing, trimming, and edging.
- Reduced safety hazards through prompt removal of debris, leaves, and snow from walkways and driveways.
- Operated various yard maintenance equipment including lawn mowers, hedge trimmers, and leaf blowers effectively.
- Maintained a high level of customer satisfaction by addressing any concerns or issues promptly and professionally.
- Contributed to a safe work environment by adhering to company safety policies while operating machinery or handling chemicals.
- Collected and removed debris at job sites.
- Mowed lawns using self-propelled and riding mowers.
- Enhanced customer satisfaction by providing efficient and friendly service during gas dock operations.
- Maintained a safe and clean work environment, ensuring compliance with company policies and industry regulations.
- Assisted customers with fueling procedures, offering guidance on proper safety measures and equipment usage.
- Managed inventory levels for fuel, oil, and other supplies to maintain optimal stock availability for customers.
- Handled cash transactions accurately, maintaining accountability for all financial activities at the gas dock.
- Addressed customer inquiries promptly and professionally, fostering positive relationships with patrons.
- Operated fuel pumps efficiently, minimizing wait times and maximizing customer throughput during peak hours.
- Coordinated with management to address any necessary repairs or maintenance issues promptly.
- Adapted quickly to changing weather conditions or unforeseen challenges during daily operations at the gas dock.
- Followed boat fueling safety requirements before proceeding with fill-ups.
- Checked for trip hazards, such as protruding nails, screws and loose boards on boarding ramps and dock walkways.
- Aided boaters in docking and securing watercrafts at fuel dock.
- Operated dock fuel dispensers and pump-out equipment.
- Attended to receiving area continuously to offer immediate assistance.
Education
High School Diploma -
Lewiston High School
Lewiston, ME05.2021
Skills
- Critical Thinking
- Maintenance Requirements
- Automotive Maintenance
- Customer Relations
- Verbal and Written Communication
- Attention to Detail
- Customer Service
Was in the national guard for 3 years.
I enlisted summer of Junior year in High school, I left for boot camp right after graduating and I was in boot camp about 6 months. When I graduated from boot camp I came home and started working while doing my national guard weekends once a month and 2 weeks in the summer. Not to long ago my contract ended and I did not reenlist.
Timeline
Quick Lube Technician
Rowe Auburn
12.2023 - Current
Quick Lube Technician
Burner Auto
10.2023 - 12.2023
Quick Lube Technician
Rowe Auburn
01.2022 - 10.2023
Order Filler
Walmart Distribution Center
01.2022 - 05.2023
Yard Worker
Richardson Boatyard
05.2019 - 06.2021
High School Diploma -
Lewiston High School
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