Owen Moinicken

DALE CO. WASH, INC.

03.2019 - Current

Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
Enhanced carwash efficiency by performing routine maintenance checks on equipment and promptly addressing any issues.
Ensured safety for both customers and employees by adhering to company guidelines and following proper procedures.
Contributed to increased revenue with upselling of premium services, utilizing strong communication skills.
Delivered consistent results by carefully inspecting vehicles before and after the wash process to guarantee customer satisfaction.
Developed strong relationships with repeat customers, fostering a loyal client base and driving repeat business.
Assisted in training new staff members on company policies, procedures, and best practices for exceptional service delivery.
Reduced wait times for customers through timely completion of vehicle inspections and efficient wash processes.
Addressed any customer concerns or complaints professionally, ensuring timely resolution and ongoing satisfaction with services provided.
Greeted customers and assessed needs to recommend suitable car wash services.
Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
Utilized high-pressure washers to clean vehicles and equipment.
Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
Applied chemicals and used high-pressure to clean rims.

Summary