Owen Novak
South Eliot,ME
Summary
Accomplished sales professional with strong client relationship management and account strategy skills. Proven ability to drive growth across the full sales cycle through consultative discovery, outbound prospecting, and expansion within existing accounts, consistently delivering measurable revenue impact and improved customer outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Manager → Client Consultant
Franchise Business Review (FBR)
01.2024 - Current
- Generated over $130k in six months through renewals and expansion revenue, averaging ~$4k upsell value per deal.
- Drove upsell and cross-sell opportunities via consultative discovery aligned with customer goals.
- Managed approximately 80 franchise brand accounts, overseeing full lifecycle from onboarding to renewal.
- Led executive business reviews that translated insights into strategies enhancing adoption and revenue growth.
- Identified churn risks and implemented mitigations to strengthen customer retention and account stability.
- Collaborated with sales, marketing, and product teams to drive expansion and enhance customer outcomes.
- Promoted within six months due to outstanding performance and significant client impact.
Mid-Market Vendor Account Executive
Bottomline Technologies
01.2022 - 01.2024
- Managed portfolio of mid-market SaaS accounts, owning retention, renewals, and expansion revenue to ensure client satisfaction and growth
- Enhanced account value through upselling and cross-selling via consultative discovery, aligning solutions with client needs
- Boosted retention by driving product adoption and showcasing ongoing value to clients, reinforcing long-term partnerships
- Built strong relationships with finance and operations stakeholders, positioning as a trusted advisor
- Promoted twice in 16 months for performance and revenue contribution
- Mentored peers on account strategy and client communication
Growth Specialist
HubSpot
01.2021 - 01.2022
- Qualified high-volume inbound and outbound leads to enhance sales opportunities in SaaS environment
- Conducted discovery sessions to identify customer needs and align tailored solutions
- Partnered with Account Executives to enhance pipeline quality and drive conversion rates
Education
Bachelor of Science - Business Administration and Management
University of New Hampshire
Skills
- Client relationship management
- Account retention
- Upselling and cross-selling
- Revenue growth
- Account strategy
- Account lifecycle management
- Salesforce proficiency
- HubSpot expertise
- Consultative selling techniques
- Stakeholder engagement
Websites
Certification
Sandler Sales Training
Timeline
Account Manager → Client Consultant
Franchise Business Review (FBR)
01.2024 - Current
Mid-Market Vendor Account Executive
Bottomline Technologies
01.2022 - 01.2024
Growth Specialist
HubSpot
01.2021 - 01.2022
Bachelor of Science - Business Administration and Management
University of New Hampshire