Owen Oree
Lancaster,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
District Manager
Waffle House Inc.
12.2019 - Current
- Built positive and productive relationships with store and District leadership.
- Supervised 3 locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Responsible for the overall organizational leadership, operational excellence, team leadership and development, facility management, recruiting and training, and community relations.
- Built positive and productive relationships with store and field leadership
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team
Unit Manager
Waffle House Inc.
01.2017 - 09.2019
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
Customer Service Manager
OfficeMax
01.2017 - 12.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Monitored customer service operations to assess agent performance and provide feedback.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
Operations Manager
OfficeMax
01.2016 - 01.2016
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Assisted in recruiting, hiring and training of team members.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Trained and guided team members to maintain high productivity and performance metrics.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Education
Bachelor of Arts - Organizational Leadership
Eastern University
St. Davids, PA12.2010
High School Diploma -
J.P. McCaskey High School
College Prep06.2001
Skills
- Administration and Reporting
- Policies and Procedures
- Financial Oversight
- Team Leadership
- Budget Management
- Employee Coaching and Motivation
- Staff Supervision
- Customer Service
- Recruiting and Hiring
Timeline
District Manager
Waffle House Inc.
12.2019 - Current
Unit Manager
Waffle House Inc.
01.2017 - 09.2019
Customer Service Manager
OfficeMax
01.2017 - 12.2017
Operations Manager
OfficeMax
01.2016 - 01.2016
Bachelor of Arts - Organizational Leadership
Eastern University
High School Diploma -
J.P. McCaskey High School
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