Owen Phoenix
Chicago,IL
Summary
Dedicated professional with a proven track record in client relationships, tailored communication, and efficient project management. Utilizing strong adaptivity and creative problem solving, I have been able to adapt and learn in order to seamlessly fit into new communities and build relationships with established industry leaders.
Overview
6
6
years of professional experience
Work History
Onboarding Specialist
Medtelligent
01.2022 - Current
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Collaborate with clients to understand their specific needs, preferences, and objectives, ensuring a seamless transition onto the SaaS platform.
- Conduct comprehensive onboarding sessions, providing hands-on training to clients on how to effectively utilize the SaaS platform's features and functionalities.
- Serve as the primary point of contact for clients during the onboarding process, addressing any questions, concerns, or technical issues promptly and efficiently.
Support Specialist
Medtelligent
07.2020 - 01.2022
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Streamlined support procedures for quicker response times, resulting in higher client retention rates.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
Customer Operations Specialist
Delegate
10.2019 - 01.2020
- Recognized and understood the users' needs, strategized a game-plan, and coordinated resources to fulfill their unique requests.
- Breakdown complex requests into simple tasks and coordinates with our international partners to provide creative solutions for our users.
- Enhance the usage of our services by helping customers understand how to best utilize our tools.
Sports Broadcaster
Wheaton College
08.2018 - 10.2019
- Enhanced viewer experience by delivering engaging and informative sports commentary during live broadcasts.
- Conducted in-depth research on teams, players, and statistics to provide accurate and interesting information during broadcasts.
- Developed strong relationships with coaches, athletes, and team staff members to facilitate exclusive interviews.
Communication Intern
Hub City Hotshots
05.2018 - 08.2018
- Represented the team by attending community functions as the team representative and building relationships within the community
- Participated in the in-game production by taking on the role of in game announcer. Reading paid advertisements, announcing players, and working with fan engagement team.
- Supported public relations efforts by compiling media lists, monitoring coverage, and creating press materials.
- Maintained and curated the team’s Facebook and Twitter to promote the shared team’s vision
- Doubled the size of our team twitter account, ending the summer as the most followed page in the league.
Education
Bachelor of Arts - Communication (interpersonal Studies)
Wheaton College
Wheaton, IL05.2019
Skills
- Proficiency in Adobe Photoshop
- Podcasting: Proficient in hosting, editing, and producing podcasts and audio editing software such as Audacity
- Interpersonal Communication: Managing both internal and external teams to coordinate to create smooth and efficient movement of clients through our onboarding pipeline
Timeline
Onboarding Specialist
Medtelligent
01.2022 - Current
Support Specialist
Medtelligent
07.2020 - 01.2022
Customer Operations Specialist
Delegate
10.2019 - 01.2020
Sports Broadcaster
Wheaton College
08.2018 - 10.2019
Communication Intern
Hub City Hotshots
05.2018 - 08.2018
Bachelor of Arts - Communication (interpersonal Studies)
Wheaton College
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