- I participate in a variety of outdoor recreational activities
- Auto Repair/Restoration
- Bee Keeping
- Lepidopterology
Owen Richardson
TERRE HAUTE,IN
Summary
Proven Insurance Surveyor at Insurance Risk Services, knowledgeable in property inspection and risk assessment. I gained client trust through exceptional service and technical knowledge. Demonstrated organizational skills that increased efficiency and revenue. Great computer skills leading to precise data analysis and reporting, achieving notable client satisfaction and repeat business.
Overview
17
17
years of professional experience
Work History
Insurance Surveyor
Insurance Risk Services
10.2022 - Current
- Conducted comprehensive site visits to evaluate property conditions, ensuring accurate risk assessment and policy recommendations.
- Assisted clients in understanding their insurance needs by giving them clear explanations and recommendations based on survey findings.
- Demonstrated flexibility adapting to diverse environments including residential properties, commercial buildings and industrial facilities during site inspections.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Documented information gathered in field and uploaded data to company database for processing using provided software.
- Established strong relationships with clients through professionalism, responsiveness, and attention to detail during surveys.
- Managed multiple projects while keeping to tight deadlines.
Field Agent
R.E.S.T.
07.2016 - 11.2022
- Developed strong relationships with clients, leading to increased trust and repeat business.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Delivered detailed reports summarizing findings from fieldwork that helped inform the employer on future projects.
- Created, printed, and modified drawings in AutoCAD and Revit.
- Demonstrated commitment to continuous learning by staying updated on latest industry trends, technologies, and software updates related to AutoCAD drafting.
- Enhanced project efficiency by creating detailed AutoCAD drawings for various engineering projects.
- Used computer-aided design software to prepare Floorplans for advertising.
- Develop accurate 2D and 3D models for structural systems.
Furniture Mover
Noteworthy Moving Systems
07.2010 - 10.2015
- Developed strong working relationships with colleagues, fostering a positive work environment that promoted teamwork and productivity.
- Followed verbal and written instructions to properly move and ship products.
- Reduced property damage claims by employing proper lifting techniques and utilizing padding materials to protect surfaces during moves.
- Safely transported valuable items by securing them properly within the moving truck to prevent shifting during transit.
- Maintained a high level of physical fitness, enabling the efficient completion of strenuous tasks such as lifting heavy items or navigating challenging spaces during moves.
- Improved team efficiency through clear communication and collaboration with fellow movers in coordinating tasks.
- Completed residential and commercial moves efficiently by adhering to schedules and managing time effectively throughout the day.
- Navigated challenging spaces safely during moves, expertly maneuvering heavy furniture items up staircases or through tight hallways without causing damage.
- Loaded and unloaded trucks with customer possessions or merchandise.
- Maintained clean and organized moving trucks, ensuring all equipment was readily available for each job.
- Demonstrated exemplary customer service skills by patiently addressing client concerns, providing detailed explanations, and offering solutions to any issues that arose during the moving process.
- Moved furniture and boxes using utility dolly and truck ramp.
- Arranged items at destination according to customer requests and instructions.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Inspected items for damage and reported issues to supervisor for resolution.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Strapped items down over protective padding to secure throughout transportation.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
- Assisted in receiving, stocking and distribution of merchandise.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Communicated with customers courteously and professionally to drive satisfaction.
- Streamlined the moving process by effectively disassembling and reassembling large furniture pieces.
Sales Representative
CUTCO
04.2008 - 03.2010
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through networking, and relationship building.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
No Degree - Art
Pasadena City College
Pasadena, CAHigh School Diploma -
Rose City High School
Pasadena, CA06-2007
Skills
- Property Inspection
- Technical knowledge
- Highly motivated
- Risk Assessment
- Sales background
- Computer Skills
- Organizational Skills
Interests
Timeline
Insurance Surveyor
Insurance Risk Services
10.2022 - Current
Field Agent
R.E.S.T.
07.2016 - 11.2022
Furniture Mover
Noteworthy Moving Systems
07.2010 - 10.2015
Sales Representative
CUTCO
04.2008 - 03.2010
No Degree - Art
Pasadena City College
High School Diploma -
Rose City High School
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