Owen Santoya
Los Angeles,CA
Summary
Accomplished Director at Almond Tree Hotel Resort, adept in strategic planning and operations management, significantly enhancing productivity and financial stability. Excelled in customer relations, fostering strong connections. Demonstrated expertise in budget management and people skills, achieving streamlined operations.
Overview
4
4
years of professional experience
Work History
Director
Almond Tree Hotel Resort
11.2023 - 08.2024
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Interacted well with customers to build connections and nurture relationships.
Secretary
Almond Tree Hotel Resort
01.2022 - 01.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Made reservations over the phone and conducted follow-up calls to clients.
Front Desk Receptionist
Almond Tree Hotel Resort
11.2020 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Associate of Science - Biology And Chemistry
Corozal Junior College
Corozal, Belize06.2022
High School Diploma -
Corozal Community College
Corozal, Belize06.2018
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Budget Control
- Budget Management
- Rules and regulations
- Financial Reporting
- Facilities Management
- Customer Service
- Customer Relations
- Customer Service Management
- Data Analysis
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Director
Almond Tree Hotel Resort
11.2023 - 08.2024
Secretary
Almond Tree Hotel Resort
01.2022 - 01.2023
Front Desk Receptionist
Almond Tree Hotel Resort
11.2020 - 01.2022
Associate of Science - Biology And Chemistry
Corozal Junior College
High School Diploma -
Corozal Community College
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