Summary
Overview
Work History
Education
Skills
Certification
Websites
Accomplishments
Timeline
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Owen Sutherland

Easton,MD

Summary

Results-driven Facilities Technician showcasing a robust performance history in every position, excelling in system installation and network troubleshooting. Proficient in enhancing Telecom and Network systems through preventative maintenance and rapid problem resolution. Strong technical support skills combined with exceptional customer service ensure operational excellence and enhanced team collaboration.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Facilities Technician

Queen Anne's County Government
Centreville, MD
07.2024 - Current
  • Conducted inspections on equipment to ensure operability, safety, and compliance.
  • Executed troubleshooting and repair of building systems and equipment.
  • Performed preventative and routine maintenance on building equipment to optimize functionality.
  • Responded to emergency issues quickly to maintain smooth business operations.

Lead Technician

Corsica Telecom
Centreville, MD
07.2022 - 07.2024
  • Installed, tested, and maintained low-voltage systems, including network, CCTV, and telecom.
  • Executed installation and programming of telephone systems using POTS lines and VoIP.
  • Completed wiring and termination of fiber optic and CAT6 cabling for network and telecom systems.
  • Troubleshot hardware issues while coordinating with service providers for end user repairs.
  • Configured and resolved issues with hardware, software, and devices to ensure functionality.

Brand Ambassador

Polo Ralph Lauren
Queenstown, MD
08.2019 - 07.2022
  • Tracked sales performance metrics to identify market trends and drive strategic decisions.
  • Established relationships with peers and upper management to enhance team collaboration.
  • Monitored security risks and thefts to implement preventative measures.
  • Delivered exceptional customer service while greeting customers promptly.
  • Managed incoming telephone calls to provide information on store offerings and services.

Education

High School Diploma -

Queen Anne's County High School
Centreville, MD
05-2021

Skills

  • System installation
  • Hardware and software repair
  • Network troubleshooting
  • Windows and Linux operating systems
  • Technical support
  • Customer service
  • Problem solving
  • Fiber optic and CAT6 cabling

Certification

  • CompTIA Security+ Certification #VM3HXYQY4J11SEMJ

Accomplishments

  • Top of class in CLEP testing
  • Consistently surpassed sales goals at Ralph Lauren
  • Promoted to Lead Technician at Corsica Telecom within 8 months

Timeline

Facilities Technician

Queen Anne's County Government
07.2024 - Current

Lead Technician

Corsica Telecom
07.2022 - 07.2024

Brand Ambassador

Polo Ralph Lauren
08.2019 - 07.2022

High School Diploma -

Queen Anne's County High School

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Owen Sutherland