Summary
Overview
Work History
Education
Skills
Timeline
Generic

Owen Towe

Sugar Valley,GA

Summary

Motivated professional with extensive experience in customer service, sales and administrative tasks. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional working with little to no supervision.

Overview

11
11
years of professional experience

Work History

Deputy Sheriff

Gordon County Sheriff's Office
02.2022 - Current
  • Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
  • Reduced incidents of violence through effective conflict resolution strategies and mediation techniques.
  • Maintained a secure environment for staff and inmates by consistently enforcing rules and regulations.
  • Collaborated with multidisciplinary team to develop comprehensive rehabilitation plans for inmates, resulting in reduced recidivism rates.
  • Improved jail operations by streamlining daily routines and implementing efficient scheduling systems.
  • Conducted regular security checks, ensuring the facility remained free of potential hazards or breaches.
  • Managed inmate records accurately, ensuring timely updates and proper documentation of disciplinary actions or special needs requirements.
  • Provided support to families of incarcerated individuals, offering information on visitation policies and resources available within the community.
  • Administered first aid to injured inmates when necessary, prioritizing health concerns and coordinating additional medical care as needed.
  • Oversaw meal distribution processes, confirming adherence to dietary restrictions and maintaining an orderly environment during meal times.
  • Developed strong rapport with both staff members and inmates alike which fostered a more peaceful and cooperative environment.
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
  • Examined incoming and outgoing mail to detect contraband.
  • Assisted in intake and release of inmates.
  • Coordinated with other law enforcement personnel to exchange information.
  • Interviewed inmates to obtain information and evidence.

Jailer

City Of Acworth
07.2021 - 11.2021
  • Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
  • Reduced incidents of violence through effective conflict resolution strategies and mediation techniques.
  • Maintained a secure environment for staff and inmates by consistently enforcing rules and regulations.
  • Improved jail operations by streamlining daily routines and implementing efficient scheduling systems.
  • Conducted regular security checks, ensuring the facility remained free of potential hazards or breaches.
  • Assisted in the coordination of inmate transfers, maintaining order and minimizing risk during transportation processes.
  • Participated in ongoing training programs to stay up-to-date on best practices in corrections management and security procedures.
  • Facilitated communication between inmates and legal counsel, ensuring fair representation throughout judicial proceedings.
  • Oversaw meal distribution processes, confirming adherence to dietary restrictions and maintaining an orderly environment during meal times.
  • Coordinated recreational activities for inmates to promote positive mental health outcomes while encouraging socialization among peers.
  • Developed strong rapport with both staff members and inmates alike which fostered a more peaceful and cooperative environment.
  • Documented prisoner identification, charges and inmate disturbance incidents.
  • Conducted pat downs and strip searches of inmates to prevent contraband from entering facility.
  • Enforced rules and regulations to maintain order among inmates.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Investigated and responded to incidents of inmate misconduct.
  • Assisted in intake and release of inmates.

Sales Associate

Walmart
07.2014 - 12.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Wrapped, boxed and weighed bakery department products.

Receptionist

Gordon County Tax Assessor's Office
12.2013 - 06.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Cashier

Cracker Barrel
05.2013 - 12.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Upsold additional products and services to customers, increasing revenue.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Learned duties for various positions and provided backup at key times.
  • Set up new sales displays each week with fresh merchandise.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Education

Certificate - Basic Jailer Certification

Georgia Public Safety Training Center
Forsyth, GA
10.2021

Diploma - Basic Law Enforcement

Georgia Northwestern Technical College
Calhoun, GA
07.2021

High School Diploma -

Gordon Central High School
Calhoun, GA
05.2012

Skills

  • Ability to multi-task
  • High organizational skills
  • Attentive to detail
  • Clerical Support
  • Filing
  • Data Entry
  • Inventory Control
  • Customer Needs Assessment
  • Versatile
  • Problem-Solving
  • Policy and Procedure Adherence
  • Safety Management
  • Active Listening
  • Computer Literacy
  • Critical Thinking
  • Ethical Conduct
  • Time Management
  • Record Keeping

Timeline

Deputy Sheriff

Gordon County Sheriff's Office
02.2022 - Current

Jailer

City Of Acworth
07.2021 - 11.2021

Sales Associate

Walmart
07.2014 - 12.2020

Receptionist

Gordon County Tax Assessor's Office
12.2013 - 06.2014

Cashier

Cracker Barrel
05.2013 - 12.2013

Certificate - Basic Jailer Certification

Georgia Public Safety Training Center

Diploma - Basic Law Enforcement

Georgia Northwestern Technical College

High School Diploma -

Gordon Central High School

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