Summary
Overview
Work History
Education
Skills
Timeline
Generic

Owen Towe

Calhoun,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Officer-in-Charge (OIC)

Gordon County Sheriff's Office
Calhoun, GA
02.2022 - Current
  • Assisted with inmate processing, including fingerprinting, photographing and booking.
  • Monitored inmates in the jail facility to ensure safety and security.
  • Enforced all rules of the jail facility, ensuring that inmates followed these regulations.
  • Responded to emergency situations within the facility, such as medical emergencies or altercations between inmates.
  • Maintained accurate records of inmate information, including intake forms, medical histories and release dates.
  • Conducted regular cell inspections for contraband items or dangerous materials.
  • Supervised meals for inmates and ensured proper nutrition according to dietary requirements.
  • Coordinated with other departments on prisoner transfers or releases from custody.
  • Provided guidance to new deputies on procedures related to working in the jail setting.
  • Prepared incident reports regarding disturbances or violations within the jail environment.
  • Administered medications to inmates in accordance with the doctor's orders.
  • Communicated effectively with superiors regarding any changes in inmate behavior or status.
  • Investigated incidents involving potential criminal activity by an inmate within the jail system.
  • Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions.
  • Performed head counts, checking cells for missing inmates.
  • Counseled inmates and responded to legitimate questions, concerns and requests.
  • Instructed inmates in work assignments and explained tasks.
  • Initiated and implemented new administrative processes to improve efficiency.
  • Supervised subordinate officers in their daily duties.
  • Established effective working relationships with local law enforcement agencies when necessary.
  • Participated in regular meetings with senior management to discuss operational needs and objectives.
  • Efficiently ran a shift of up to 8 officers as acting sergeant when the sergeant was absent.

Jailer/Patrol Officer

Acworth Police Department
Acworth, GA
07.2021 - 11.2021
  • Maintained secure environment for inmates and staff by enforcing rules and regulations.
  • Monitored security cameras to ensure safety of inmates and personnel.
  • Conducted regular cell inspections to identify contraband, weapons, or other hazardous materials.
  • Responded promptly to emergency situations in a professional manner, using appropriate force if needed.
  • Provided basic medical care and monitored health of inmates as necessary.
  • Processed new inmates upon admission, including searching them for contraband items.
  • Supervised inmate activities such as meals, recreation time, showers.
  • Conducted searches of cells for illegal substances or weapons on a regular basis.
  • Investigated incidents involving violations of jail policies or procedures.
  • Managed records related to prisoner files, disciplinary actions, releases and transfers.
  • Ensured compliance with all laws pertaining to the confinement of prisoners.
  • Prepared detailed reports regarding daily activities within the facility.
  • Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
  • Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
  • Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
  • Issued clothing, bedding and other authorized items to inmates.
  • Monitored behavior of 25 inmates to prevent escape attempts, crime and other dangerous activities.
  • Performed head counts, checking cells for missing inmates.
  • Served meals and dispensed medications to inmates.
  • Conducted fire, safety and sanitation inspections.
  • Instructed inmates in work assignments and explained tasks.
  • Worked for a short period of time as a patrol officer.

Sales Associate

Walmart
Calhoun, GA
07.2014 - 12.2020
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Attended weekly team meetings to review performance goals and objectives.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Used technology resources to assist customers in locating and selecting items.

Receptionist

Gordon County Tax Assessor's Office
Calhoun, GA
12.2013 - 06.2014
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Assisted with special projects assigned by management when required.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Updated and recorded customer or client information to maintain accounts.
  • Reported suspicious individuals to supervisor.
  • Composed and prepared routine correspondence, letters and reports with job-related software.

Cashier

Cracker Barrel Country Store
Calhoun, GA
05.2013 - 12.2013
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Performed other duties as assigned by management.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Education

Georgia Basic Jailer Certification - Corrections

Georgia Public Safety And Training Center
Forsyth, GA
10-2021

Georgia Basic Law Enforcement Certification - Law Enforcement

Georgia Northwestern Technical College
Calhoun, GA
07-2021

High School Diploma -

Gordon Central High School
Calhoun, GA
05-2012

Skills

  • Crisis Management
  • Stress Tolerance
  • Security Procedures
  • De-Escalation Techniques
  • Policy Enforcement
  • First-aid and CPR
  • Verbal Communication
  • Psychology knowledge
  • Data Entry
  • Clerical abilities
  • Mental Resilience
  • Observation
  • Records Maintenance
  • Non-violent intervention
  • Time management abilities
  • Problem-solving aptitude
  • Professionalism
  • Ethical standards of conduct
  • Interpersonal Skills
  • Office Management
  • Administrative Support
  • Tech-Savvy
  • Documentation And Reporting
  • Database Administration
  • Strategic Planning
  • Listening Skills
  • Interviews

Timeline

Officer-in-Charge (OIC)

Gordon County Sheriff's Office
02.2022 - Current

Jailer/Patrol Officer

Acworth Police Department
07.2021 - 11.2021

Sales Associate

Walmart
07.2014 - 12.2020

Receptionist

Gordon County Tax Assessor's Office
12.2013 - 06.2014

Cashier

Cracker Barrel Country Store
05.2013 - 12.2013

Georgia Basic Jailer Certification - Corrections

Georgia Public Safety And Training Center

Georgia Basic Law Enforcement Certification - Law Enforcement

Georgia Northwestern Technical College

High School Diploma -

Gordon Central High School

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Owen Towe