Owen Ward
Murfreesboro,TN
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
HUMAN RESOURCES COORDINATOR
Wilson Sporting Goods Co.
12.2022 - 05.2023
- Utilize Workday, Excel, Word, Power point, Kronos, and some internal Wilson systems daily.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters. This includes temporary and full-time employees.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
PXT OPERATIONS (HR) COORDINATOR
Amazon
10.2021 - 12.2022
- Explain human resources policies and procedures to employees
- Resolve personnel issues regarding human resources matters needing clarification, submissions, and corrections
- Manage communication regarding employee orientation and open enrollment for benefits
- Manage employee onboarding through internal and external training development in an online environment
- Liaise between management and employees by relaying work information, adjustments, and grievances
- Utilize, HRMS, Sales Force, Excel, Word, Power point, Kronos, and several internal Amazon systems daily.
- Developed campaigns, led design and tracked results.
REGIONAL FACILITIES SUPERVISOR (TECH III)
Medxcel Facilities Management
03.2020 - 10.2021
- Coordinated outdoor building operations, maintenance, and improvements
- Performed facility inspections on consistent basis and input all important data into thorough reports
- Helped select, schedule and oversee contractors.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Mentored staff personnel, which boosted team dynamics and maintained pleasant workplaces for all
- Scheduled and supervised contractors to perform upgrades and maintenance
- Assessed operations and employee activities to enforce and adhere to workplace safety regulations.
- Worked within budget guidelines to accomplish routine repairs, maintenance and special projects.
LANDSCAPE MAINTENANCE & SUPPLIES SALES MANAGER
SiteOne Landscape Supply Inc.
05.2008 - 02.2020
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns, or challenges
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings
- Established new accounts and serviced existing accounts maintaining professional relationships
- Developed and implemented new sales strategies to update product lines
- Executed and created strategic sales plans to expand customer base and extend sales reach
- Prepared sales production reports for senior management
- Analyzed business and sales targets using critical problem-solving skills
- Full operational supervision of two lines of business and employee supervision
- Use Word, Power point, Excel, UE enterprise and other internal SiteOne systems routinely.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Education
Bachelor's Degree - Business Administration - Human Resources Management
Southern New Hampshire University - Online
New Hampshire08.2023
Associate of Applied Science - Horticulture Science
Columbia State Community College - Columbia, TN
Tennessee08.2008
High School Diploma -
Marshall County High School - Lewisburg, TN
Tennessee05.2000
Skills
- Business Leadership
- Goal Setting
- Management Team Building
- Staff Development
- Training Management
- Hiring and Onboarding
- Sales Tracking
- Performance Assessment
- Revenue Forecasting
- Program Optimization
- Performance Evaluation
- Company Organization
- Employee Relations
- Training Development
Additional Information
Current or Previous projects available upon request., References available upon request.
Organizations And Licenses
- Member: National Society of Leadership and Success
- Member: Delta Mu Delta (International Honor Society in Business)
- Certificate: Foundation of Leadership Certificate
- Certificate: Applied Marketing Strategies Badge
Timeline
HUMAN RESOURCES COORDINATOR
Wilson Sporting Goods Co.
12.2022 - 05.2023
PXT OPERATIONS (HR) COORDINATOR
Amazon
10.2021 - 12.2022
REGIONAL FACILITIES SUPERVISOR (TECH III)
Medxcel Facilities Management
03.2020 - 10.2021
LANDSCAPE MAINTENANCE & SUPPLIES SALES MANAGER
SiteOne Landscape Supply Inc.
05.2008 - 02.2020
Bachelor's Degree - Business Administration - Human Resources Management
Southern New Hampshire University - Online
Associate of Applied Science - Horticulture Science
Columbia State Community College - Columbia, TN
High School Diploma -
Marshall County High School - Lewisburg, TN
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