Owen Williams Hughes
Boston,MA
Summary
Calm and collected Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practice, with service industry experience since early teens. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
9
9
years of professional experience
Work History
Bartender, Server, Busser, & Valet
Barnacle Billy's Etc.
2016.03 - Current
- Managed cash and bar revenue during special promotions or sporting events.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Trained new staff in bussing and cleaning procedures.
- Lead staffs top 10% with sales.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Stage Door Supervisor
Emerson College
2021.11 - Current
- Liaised between security staff and other departments to coordinate security operations and resolve issues.
- Supervised customer-facing personnel and contract employees.
- Dealt professionally with colleagues, visitors and customers.
- Used de-escalation techniques to address issues and resolve conflicts.
- Created safe and welcoming atmosphere for customers.
Dishwasher & Line Chef
Black Bean Cafe
2015.01 - 2020.02
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or food items used often by kitchen staff.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
- Showed ins and outs of restaurant business since age 12.
- Family Business
Freelance Landscaper
Local Home Owners
2016.05 - Current
- Trimmed greenery, shrubs and hedges to maintain uniform appearance.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Maintained gardening tools by replacing blades and fluids.
- Maintained in-ground pool by adding chemicals, brushing, and vacuuming.
- Kept as specific homeowner's personal landscaper for over 5 years and entrusted with responsibilities of their home and land.
Christmas Tree Salesman
York Corner Gardens
2017.12 - Current
- Met performance targets and exceeded service standards with every interaction.
- Greeted customers and educated on current promotions.
- Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
- Assisted with ongoing maintenance of tree inventory.
- Processed accurate credit, debit, check and cash sales transactions for more than 50 customer orders per day.
Education
Bachelor of Arts - Visual Media Arts
Emerson College
Boston, MA04.2025
High School Diploma -
Marshwood High School
South Berwick, ME05.2020
Skills
- Customer Needs Assessments
- Customer Satisfaction
- Strong Communication and Interpersonal Skills
- Energy and Physical Stamina
- Customer Assistance
- Speech Clarity
- Security Investigations
- Business Operations
- Liquor, Beer and Wine Knowledge
- Cocktail List Development
- Engaging Customers
- Hospitality Service Expertise
- Health Code Compliance
- Good Conversationalist
Timeline
Stage Door Supervisor
Emerson College
2021.11 - Current
Christmas Tree Salesman
York Corner Gardens
2017.12 - Current
Freelance Landscaper
Local Home Owners
2016.05 - Current
Bartender, Server, Busser, & Valet
Barnacle Billy's Etc.
2016.03 - Current
Dishwasher & Line Chef
Black Bean Cafe
2015.01 - 2020.02
Bachelor of Arts - Visual Media Arts
Emerson College
High School Diploma -
Marshwood High School
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