Owen Clyde Alexandrine
Franklin,MA
Summary
- Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
- Reliable, well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
- Hardworking and passionate job seeker with strong organizational skills eager to secure. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Agent
Hilton Franklin Cools Springs
08.2023 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Receptionist/Night Auditor
Beachcomber Trou Aux Biches
01.2023 - 08.2023
- Assist clients professionally upon arrival and departure (check-in / check-out) and during their stay
- Be fully familiar with all the standards, products and services offered in the resort and by the resort in general in order to achieve a high level of satisfaction
- Suggest improvements to the manager regarding daily operations and client experience.
- Know and apply internal payment and billing policy, be responsible for any financial transaction made in the working area
- Formalize and control the cash register closures of the welcome & services department
- Handle any customer request intervening during the working hours.
- Ensure a perfect preparation of the needs of the service to welcome customers during the day or night.
Management Trainee
Beachcomber Trou Aux Biches
07.2022 - 12.2022
- Internship in food and beverages, housekeeping, and front office
- Acquire knowledge and experience in various operational and admin departments.
Education
Diploma Level 4 - Tourism And Hospitality Management
Confederation of Tourism And Hospitality
Grand Baie,Mauritius10.2022
Skills
- Front Office Support
- Credit and Cash Payments
- Room Assignment
- Problem-Solving Skills
- Listening Skills
- Cash Handling
Certification
- Delf B2 French certificate
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Agent
Hilton Franklin Cools Springs
08.2023 - Current
Receptionist/Night Auditor
Beachcomber Trou Aux Biches
01.2023 - 08.2023
Management Trainee
Beachcomber Trou Aux Biches
07.2022 - 12.2022
Diploma Level 4 - Tourism And Hospitality Management
Confederation of Tourism And Hospitality
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