Owens Simpson
Washington,DC
Summary
People driven, results oriented HR Business Partner focused on building and developing the best teams, cultivating engaging and inclusive work environments to deliver a modern colleague experience, and implementing global people strategies that sustain business success. Adept at leading through change and challenges alike, while promoting company values and initiatives, and maintaining legal awareness and compliance.
Top 5 Strength Finders: Individualization, Communication, Context, Learner, Input
Overview
14
14
years of professional experience
Work History
Human Resource Business Partner
H&M
12.2022 - Current
- Maintain overview of the succession planning among store leadership teams through quarterly Talent Reviews and regular performance evaluations (including BDP touch bases)
- Create and execute people strategies based on the assessments in partnership with the Area Team
- Build a sustainable pipeline through talent acquisition and recruitment, focusing on the development of ready now and future internal candidates
- Empower Store managers to do the same
- Ensure training for all store level positions are in line with expectation, utilizing the most up to date tools and following the proper structure
- Secure Coach certifications for all roles
- Elevate leadership development through coaching, training, workshops, and routine follow up
- Empower store teams to navigate change by promoting an agile leadership mindset and behaviors
- Build and maintain strong partnerships with the store teams to establish credibility and increase the effectiveness of both teaching and coaching
- Analyze HR KPI’s on a weekly, monthly, and quarterly basis
- Conduct frequent HART audits to ensure store compliance
- In partnership with store leaders, create and implement any necessary action plans based on results
- Through store leadership teams, promote engagement to create the best colleague experience, developing clear actions linked to retention
- Partner with Area PEP Captain to keep focuses alive throughout the quarter
- Ensure clean and inviting back of house environments are set, including Employee Spotlight and Shout Out areas updated monthly
- Promote monthly Inclusion and Diversity initiatives across the Area and in partnership with Area I&D Specialists, including participation in Colleague Resource Groups
- Build an HR specific talent pipeline with Ready Now and Future Talent by delegating responsibilities and follow up on topics such as onboarding, training, performance management, leading workshops, and executing HART Audits
- Aid in conflict resolution for colleagues who report concerns
- Coach leadership teams on proper ways of working, in line with the POV, to reduce or eliminate future incidents
- Partner with Employee Relations on escalated issues and conduct any necessary investigations in a thorough and timely manner
- Advocate H&M resources that support colleagues such as EAP, TalkSpace, BenefitsVIP, among others
- Maintain expertise in all local and federal legal requirements, as well as H&M policies and procedures
- Lighthouse brand Values on a daily basis.
Store Manager
H&M
09.2017 - 12.2021
- Maintain an overview of store operations, commerciality, and people development to ensure that the best customer and colleague experience is achieved through correct best practices
- Secure financial planning in partnership with the Area Controller to achieve scheduling excellence and to meet or exceed SPH budget
- Maintain an assessment of security procedures so that routines are followed correctly through the monthly self-audit
- Analyze weekly sales KPIs, then drive actions through the store leadership team to meet targets for selling, conversion, ADS, and loyalty
- Ensure continuous development of the entire leadership team through regular talent assessment, structured IDPs, weekly meetings, and feedback
- Motivate and inspire the staff to reach store goals, roll out new initiatives, and to maintain a great place to work atmosphere
- Follow up on any ER situations and partner with Area HR Manager to ensure proper resolutions
- Certified trainer for new internal or external Store Manager talent.
Department Manager
H&M
02.2014 - 09.2017
Department Supervisor
H&M
01.2011 - 02.2014
Sales Advisor
H&M
03.2010 - 01.2011
Education
Bachelors of Arts: Mass Communications -
Old Dominion University
Norfolk, VA01.2012
Skills
- Talent Recruitment
- Employee Engagement
- Strategic Planning
- Training and Development
- Leadership Elevation
- Employee Relations & Conflict Resolution
- Relationship Building
- Performance Management
- Retention Strategies
Timeline
Human Resource Business Partner
H&M
12.2022 - Current
Store Manager
H&M
09.2017 - 12.2021
Department Manager
H&M
02.2014 - 09.2017
Department Supervisor
H&M
01.2011 - 02.2014
Sales Advisor
H&M
03.2010 - 01.2011
Bachelors of Arts: Mass Communications -
Old Dominion University
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